David Watene

With over 6 years of experience supporting global clients, I don't just resolve issues — I build trust, protect brand reputation, and turn frustrated customers into loyal advocates. I bring a track record that speaks for itself: a 98% customer satisfaction rate, a 30% improvement in CSAT scores, and a 95% first-contact resolution rate across high-volume, fast-moving environments.

My journey has taken me through some of the most demanding support roles in the industry — from managing VIP escalations at Bolt to delivering multichannel technical support at Teleperformance and handling 100+ weekly complaints at CCI Global. In every role, I've gone beyond answering tickets. I've redesigned workflows to cut resolution times by 20%, built knowledge bases that reduced repeated issues by 15%, and mentored teams of 15+ agents to perform at their best.

I'm fluent in the tools that power modern support operations — Zendesk, Freshdesk, Salesforce, JIRA, and multiple live chat platforms — and I know how to use them not just to manage workload, but to uncover patterns, prevent problems, and continuously improve the customer experience.

What truly sets me apart is my mindset. I treat every customer interaction as an opportunity — to solve a problem completely, to leave a lasting impression, and to reflect well on the brand I represent. I thrive in remote settings, I'm calm under pressure, and I take full ownership from the moment a case lands in my queue to the moment it's resolved.

If your business depends on exceptional customer experiences — and it does — I'm the specialist you want on your team. Let's build something great together.