David Ugbedeojo Ogwo

David Ugbedeojo Ogwo A proactive and achievement-oriented Product manager and IT Support Specialist bringing years of experience with special emphasis. A product manager with vast knowledge in troubleshooting IT-related issues. Fully committed to solving IT issues in a challenging and motivating professional environment, adding values and contributing immensely towards the fulfilment of the organisational goals. i seek to maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. -- WORK EXPERIENCE Abuja, Nigeria SKILLS IT Officer Prose Ltd (NJFP) Problem Solving 03/2023 - Present, Nigeria Achievements/Tasks Maintaining and troubleshooting hardware, software, and network systems also ensuring that all systems are running smoothly, identify and resolve technical issues, and perform routine maintenance tasks. Team Player Research Project Mgt Effective communication and interpersonal skills Helpdesk Support Basic SQL Handling the organization's data, including data storage, backup, and recovery. Ensure that data is backed up regularly to prevent data loss and develop strategies for data recovery in case of emergencies. Managing computer networks, including local area networks (LANs) and wide area networks (WANs). Setting up and configure network equipment, ensure network security, and monitor network performance. Participating in strategic planning for the organization's technology infrastructure. Development of Real Estate Website (Project Manager) Adverse Significance of using Cloud Computing as a Platform for Implementing Business Process ReEngineering. Thesis IT Support Analyst Lagos State Internal Revenue Serivce 06/2019 - 07/2020, PERSONAL PROJECTS Nigeria Achievements/Tasks CERTIFICATES Created help desk tickets, troubleshot and resolved desktop issues. Developed and tested new product offerings prior to release to assist development team in bug identification. Becoming a Product Manager (Udemy) Provided Tier 1 IT support to non-technical internal users through desk side support services. IT administrative support on E-tax platform Project and Service Management for Beginners (Bincom Academy) Diploma in Leadership Development (Covenant University) IT Support Analyst (Intern) Arik Air 02/2017 - 08/2017, Nigeria Graduate Member - Nigeria Computer Society Achievements/Tasks Helped department set up equipment for meetings, events and operations. Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms. Resolved Internet and wireless and wired network access problems. Helped IT team document core systems configurations, relevant passwords, and system access requirements. Crane Configuration INTERESTS Reviewing new technologies Video games Football Meeting people with same vision drive EDUCATION M.Sc Business Information Systems Management Middlesex University, London 10/2018 - 01/2020, Merit B.Sc Computer Science Covenant University, Ota 08/2014 - 06/2018, Second Class