David Stephaine Kosisochukwu

My name is stephaine and I'm a highly proactive and tenacious Software Marketer, Virtual Assistant, and Customer Care Representative with hands on experience helping businesses grow through effective marketing, reliable support, and excellent service delivery. I'm passionate about providing seamless assistance, managing client relationships, and ensuring every project is completed efficiently and with precision. Over the years, I've developed strong communication, organizational, and problem solving skills that enable me to handle multiple responsibilities while maintaining a high standard of quality and professionalism.

As a Software Marketer at Monica.ng, I develop and execute targeted marketing campaigns for SaaS products that have increased qualified leads by 35% and boosted trial signups by 40%. I promote innovative fintech solutions that make digital payments more accessible to users, combining strategy, customer insights, and storytelling to connect customers with reliable technology. I've also successfully collaborated with influencers and online communities to grow product visibility and brand awareness by 45%, while collaborating with the product team to ensure all marketing content accurately represents product features and benefits. By bridging the gap between technology and users ,translating complex fintech features into simple, relatable messages that connect with users I help customers understand and engage with products more confidently.

In my previous role as a Virtual Assistant at VAL Solution, I provided day to day administrative and operational support to executives and remote teams. I managed inboxes, calendars, and schedules, organized digital files, coordinated meetings, and supported small-scale marketing efforts through email and social media campaigns.

Using tools like Google Workspace, Trello, and Notion, I streamlined workflows, maintained task organization, and ensured deadlines were consistently met at precise time. That experience really strengthened my attention to detail, reliability, and ability to work independently under minimal supervision.

Earlier, as a Customer Service Assistant at GLOBACOM, I handled customer inquiries, processed orders, and resolved complaints while maintaining a professional and empathetic tone. | helped reduce response time by 30% and contributed to a 40% increase in positive feedback by ensuring customers received timely and effective solutions.

I'm proficient in CRM systems like HubSpot, Freshdesk, and Zendesk, and comfortable using communication and project tools such as Microsoft Teams, Monday.com, and Zoom. I'm also skilled in SEO, email marketing, and lead generation.Whether it's managing customer relationships, launching software campaigns, or supporting executives, I bring a mix of creativity, organization, and problem solving to every task.