David
Ortegón
Macedońska 35/19
Wroclaw, Poland, 51-113
M --davidfelipe2014_2
Profile
Student of the last semester of Biomedical Engineering from the University of Science and
Technology of Wrocław (Poland) and University of the Andes (Colombia), with a high sense
of responsibility and excellent interpersonal, with creative and analytical capacity in the
solution of problems and skill in the management of the processes. Within the skills
acquired in my academic experience highlighted the teamwork, flexibility and easy
adaptation to different environments and people.
Experience
Bilingual Customer Service Consultant, Teleperformance, Colombia - 2016
In the Brasilian Airline GOL i was in charge of give Solution to problems in customers'
reservations in Spanish or English through email, chat or phone call. Also, give the
propper Support in accommodations, flight changes, group bookings, Gol movil app and
website through the correct Management of special systems such as world span,
navietere, sky speed and SAP to yield control of tickets, flights and accounts.
Education
ISB de la Salle, Bogotá, Colombia – Bachelor Degree (2011)
Universidad de los Andes, Bogotá, Colombia – Undergraduate in Biomedical Engineering
(2012 - Present).
Universidad de los Andes, Bogotá, Colombia - Complementary studies in Biology,
Microbiology and Bioinformatics.
University of Science and Technology of Wroclaw, Poland – Polish Certification B2
-)
Skills
High capacity for self-learning through research, developing work plans for the
improvement in the achievement of results, proactivity, the capacity for analysis and
troubleshooting, assertive Communication Autonomy, planning and control. Matlab.
Pyton. Sky Speed, navietere, World Span, MacOS. Spanish (C2), English (C1), Polish (B2).
Hobbies
Research, Biomedicine, Machine Learning, Programming, Tennis, Theatre.
References
Janis Lorena Morales Bernal (Engagement Manager IBM) -
Jaime Rueda Molina (Solution Manager IBM) -
