David Obacha

DAVID OBACHA ____________ IT - Support-- |- Kaduna South, 800282 Nigeria SKILLS • Help Desk Support, Software Installation • System Administration/IT-Support • Hardware Troubleshooting • Linux line-command (Basic) • Basic Programming (SQL, Python) • Security frameworks, and controls • Security mindset • Incident Management (SIEM tool) • Excellent time management • Packet sniffers EDUCATION Auchi Polytechnic, Auchi Edo - State, Nigeria - 12/2016 HND (B.Sc. Equivalent): Computer Science Auchi Polytechnic, Auchi Edo - State, Nigeria - 12/2013 National Diploma: Computer Science PROFESSIONAL SUMMARY I am a motivated IT-Support professional with an entry-level cybersecurity analyst knowledge and a strong background in troubleshooting, network management, and customer service. Proficient in diagnosing hardware and software issues, providing technical assistance, and implementing solutions to enhance system performance. Adept at communicating complex technical concepts in a clear and user-friendly manner. Committed to ensuring optimal IT functionality and delivering exceptional support to meet organizational needs and excellent time management. WEBSITE, PORTFOLIOS, PROFILES • https://www.linkedin.com/in/davidobacha-9a- Work History MitDav IT-Professional - IT Support Personnel 01/2017 – Current • • • • • • • MISHA Travels Ltd - General Manager 05/2022 – 04/2023 • • PROFESSIONAL CERTIFICATE • Google • Google Cybersecurity - 2024 Google Google IT-Support - 2024 Jobberman Soft-Skills Training - 2023 OPSWAT Academy File Security Associate - 2022 Simplilearn Introduction to Cyber Security - 2022 Google Digital Skills Fundamentals of Digital Marketing - 2021 Alison.com Diploma in Information Technology Management - In-view Responded to customers inquiries, and provided technical assistance over phone, and in physical. Removed malware, ransomware, and other threat from laptops, and desktop systems. Patched software, and installed new versions to eliminate security problems, and protect data. Installed, and configured operating systems, and application Diagnosed, and troubleshoot hardware, software, and network issues Installed, configured, and maintained computers, and network connects. Created user account, and assigned permission • • • Delivered top-notch administrative, and IT-support to promote excellent Agency operations. Oversaw, and ensured smooth daily operational activities of the traveling agency Managed, and ensured all electronic files of clients, and airlines correspondences were attended to promptly. Prepared detailed reports to assist the management with key decision making for strategic operational planning. Prepared, and distributed team-based communications from the management to foster collaboration, and enhance team morale. Ensured IATA is paid on or by every forth Night to maintain ticketing authority Ensured all clients tickets’ bookings, and reservations were well managed Hotel Seventeen Ltd. - IT Personnel 03/2021 – 04/2022 • • • • • • Responded to customer/guest inquiries, and provided technical assistance over phone, and in physical. Supported, and Proffered Solution to Staff on all IT-Related challenges Responded to all guest, and staff questions, and requests on IT. Handled, and resolved guest IT-complaints. Maintained, and troubleshooted all computers, CCTV cameras, network devices, and IT related devices. Carried out routine checks on all IT-related devices for optimum performance. LANGUAGES English | Hausa | Yoruba