David Moises Malkun Paz

DAVID MOISES MALKUN PAZ Cll 151C N 115-80 Apt 101 Bogotá, Colombia  CC:- - Age: 31 Cellphone: - Email:- PROFESSIONAL PROFILE Academic bachelor 2004 Nuevo San Luis Gonzaga school, majoring in English. I can employ myself in any position you need a person with English proficiency. Also, any job that involves a challenge and an intellectual effort according to my study level. I have a good understanding of computers, programs like Word, Excel, Salesforce. Outstanding experience in customer service and lead hunting. WORK EXPERIENCE RoofCorp Title: Customer Relations Manager Workspace: Marketing. Duration: Dic 2014 - Present Chief: Esther Castro Phone:- (US Number) Functions and Achievements: Roofcorp is roofing company with presence in the west coast of the United States. We provide re-roofing, maintenance and roof repair services. My roll at RoofCorp, as a first point of contact, is to locate the person who takes decisions related to a property's roofing needs, determine new business opportunities, contact different potential customers, inquire about their needs, etc. Presence Technology Title: North America Inside Sales Associate Workspace: Marketing. Duration: May 2013 – December 2014 Chief: Maria Angelica Fonseca Phone: 57 (1) - Ext. 40014 Functions and Achievements At presence technology we provide a suite of solutions for contact centers needs. My job is to identify potential customers and make initial contact, offering information about the product and how it can maximize the contact center efficiencies, and set up product presentation meetings with those potential customers. Col Service Center Title: Call Center Agent Workspace: Customer Service, Retention. Duration: March 2012 – January 2013 Chief: Milena Cortes Phone: NA Functions and Achievements At CSC we make retention and customer service for a website called zbiddy.com. Zbiddy.com is a penny auction page where you must purchase credits to bid on the items offered. Sometimes people do not realize the purchase they make by entering the credit card, and call to ask for a refund. My role is to explain the benefits of the purchase that was made in order to keep the purchase and the customer. On line help Title: Sales rep Workspace: Commercial, Sales and Telemarketing Duration: February 2010 - January 2012. 11 Months 1 Year Chief: Carolina Morales Phone:- Functions and Achievements At on-line help I worked as sales rep, making outbound calls to sell non controlled medicine to USA, obtaining new customers, making customer service. Billateral Position: Cust service rep Workspace: Commercial, Sales and Telemarketing Duration: December 2008 - February 2010. 1 Year 2 Months Chief: Jaime Sefair Phone:- Functions and Achievements In Billateral I worked as a bilingual call center agent, providing excellent customer service. The account is for TracFone Wireless, a prepaid phone company in USA, I started as csr and reach a supervisor title on the phones, I mean just for the cust.I used to take care of calls from activation problems to technical problems and supervisor requests. Expertos contact center Position: Call center Rep Workspace: Commercial, Sales and Telemarketing Duration: February 2008 - April 2008. 2 Months Head: Undefined Phone:- Functions and Achievements In contact center experts, various campaigns are handled related to business data corroboration. In the bilingual campaign we used to call companies located in the Caribbean region corroborating data from the IT department, gathering the info for Symantec. Call 1st solutions Title: Salesman Workspace: Commercial, Sales and Telemarketing Duration: August 2007 - October 2007. 2 Months Head: Undefined Phone:- Functions and Achievements In call 1st soultions I did medicine sales to the U.S. Contacting people and geting the product they need Gates Systems Position: Salesman Workspace: Commercial, Sales and Telemarketing Duration: February 2007 - May 2007. 3 Months Chief: Tomas Peña Phone:- Functions and Achievements Gates Systems used to import and distribute goods and accessories, personal computers and laptops. My Job was to sell. Homer Project Position: Assistant Workspace: Building and Construction Duration: May 2006 - September 2006. 4 Months Chief: Mr. Jairo Galvis Phone:- Functions and Achievements As assistant I would perform different tasks and work, starting with cleaning of the cellar under construction, and other activities such as brick and cement preparation, carrying etc. Cafeteria Colegio Nvo San Luis Gonzaga Title: Salesman Workspace: Commercial Sales Duration: July 2005 - May 2006. 10 Months Chief: Martha Malkun Phone:- Functions and Achievements The work I did was to sell at the cafeteria FORMAL EDUCATION District University Technology topography Technological February 2009 – July 2009 ALEXANDER VON HUMBOLDT EDUCATIONAL INSTITUTION International trade and logistics Technical February 2008 - June 2008. SAN LUIS GONZAGA COLLEGE NEW Academic Bachelor Baccalaureate February 1996 - November 2004. Completed LANGUAGES Native Language: Spanish Language 1: English 100% PERSONAL REFERENCES Name: Fabiola Aleman Phone:- Name: Jairo Arturo Galvis Phone:-