David Mckenna
Port Orford, Oregon |- |-https://www.linkedin.com/in/david-mckenna-89ba2031b/
Technical Support Engineer
Experienced cybersecurity Network Security Engineer with a proven track record of supporting,
designing, transforming, implementing, and managing network and endpoint security solutions.
PROFESSIONAL EXPERIENCE
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20 Years of cybersecurity experience
In-depth experience with the design, architecture, integration, and implementation of
Network Security and Endpoint Security Solutions
Trusted Advisor
The Schroeder Consultancy – Eugene, OR
Principle IT Consultant – December 2017 – Present
• Administer cyber security solutions like ProofPoint, Avanan and SentinelOne, safeguarding
client data and communication.
• Deploy and maintain IT infrastructure and applications for clients, ensuring seamless
operations.
• Built and administer Active Directory on -prem and in the cloud, enhancing security and
accessibility.
• Deploy network solutions from vendors like WatchGuard and Meraki, optimizing connectivity
and performance.
• Deploy and administer M365 environments which includes Sharepoint, Exchange, MS Office
applications and more.
• Deploy and administer backup solutions both on -prem and cloud based to protect client data.
Broadcom – Remote
Designated Support Engineer - November 2014 – September 2024
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Provided a high level of service as a single point of contact to a select few enterprise -level
customers for industry-leading cybersecurity products
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Provide engineering support, issue escalation, product defects, and feature requests
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Facilitated product roadmap, proof of concept, and product demo meetings
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Built strong and long-lasting relationships with customers
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Worked with the whole account team (Sales, Account Director, Product Management) very
closely to foster a united approach to client experience
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Contribute to delivering large and complex strategic advisory service engagements, engaging
with management-level individuals across various industry segments.
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Assess and develop cybersecurity and incident response programs proactively to help
mature the security posture of organizations before an incident.
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Develop cutting-edge scenarios to help customers exercise the full range of their response
capabilities.
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Deliver written and verbal reports, recommendations, and findings to custome rs
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Identify and address emerging trends in cybersecurity with assigned customers
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Contribute thought leadership and experiences to internal programs and teams.
Symantec – Springfield, OR
Technical Support Engineer – June 2011 – October 2014
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Mentored technical staff, fostering innovative solutions and increasing customer satisfaction
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Took escalated cases from Analysts that required advanced product knowledge and
troubleshooting
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Collaborated with Engineering to resolve product defects and make feature requests
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Provided inbound call center technical support for Enterprise customers
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Escalated product defects when needed
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Owned cases from start to resolution
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Created, published and reviewed/approved others’ technical support articles
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Products supported included - Anti-Virus (SAV), Endpoint Protection (SEP), Live Update
Administrator (LUA), Endpoint Encryption (SEE)
Symantec – Springfield, OR
Technical Support Analyst – April 2008 – June 2011
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Provided technical support for Enterprise customers, escalating product defects when
necessary.
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Owned cases from start to resolution
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Created technical support articles.
Skills/Certifications
Security+, Wireshark (Network Analysis), Linux/Unix Support, customer success management, working with
high-priority customers, M365, Active Directory
