David Matthew Cobcoban Quiamjot

DAVID QUIAMJOT Executive Assistant ABOUT ME My experience in task delegation has instilled in me a natural resourcefulness and efficiency in resolving clients' needs. I excel in organizing tasks and solving problems efficiently, essential qualities for providing comprehensive support to executives. Furthermore, my ability to multitask seamlessly ensures that I can handle various responsibilities simultaneously without compromising quality. Outside of work, I enjoy spending time with family and being outdoors. WORK ATHENA Executive Assistant JUL 2024 DEC 2025 ● ● ● ● OCT 2023 JUN 2024 Handled client onboarding, data management and billing. Create and manage Task Progress Trackers, Create and manage SOPs for various processes such as client onboarding, data collection, management and storage, and client invoicing paired with collections Create and improve templates for meeting, and other communication- both internal and external, as well as letters for actions and documents made and received by my client ROCKET STATION Virtual Assistant ● ● ● ● Managed inbound customer calls, efficiently addressing inquiries and resolving issues to enhance client satisfaction Processed rental applications with precision, ensuring timely approvals and compliance with organizational standards Analyzed and scored customer retention calls to assess agent performance and identify opportunities for improvement Played a key role in achieving a 30% retention rate for cancellation calls through effective communication and strategic intervention OPTUM GLOBAL SOLUTIONS Associate Clinical Admin Coordinator OCT 2021 JUL 2023 ● ● ● Managed inbound calls, chats, and emails from customers to address inquiries and resolve issues efficiently Processed orders for medication dispensing, including specialty and regular drugs, ensuring accuracy and compliance Reviewed and processed medical claims, redirecting them for insurance coverage as needed AMAZON SERVICES PHILIPPINES Customer Service Associate OCT 2019 FEB 2021 ● ● ● Handled inbound calls, chats, and emails from customers to address inquiries or resolve issues regarding packages for Amazon.co.uk, Amazon UK Prime, and Amazon Fresh Tracked orders during the final leg of delivery upon customer request Managed general inquiries about Audible, Kindle, and Alexa-related subscriptions SEP 2017 SEP 2019 WORK GAP ● ● AUG 2016 AUG 2017 Demonstrated commitment to academic advancement by actively working towards completing a college degree Dedicated to learning new trade skills and expanding business knowledge: Invested time in acquiring new trade skills and deepening business knowledge to enhance professional growth and versatility [24]7 INC. Billing Representative ● ● MAR 2015 JUL 2016 Handled chats and emails from customers to address inquiries and resolve billing issues for a US-based telecom company Performed outbound calls to customers to address inquiries and follow up on ongoing issues CONCENTRIX Billing Representative ● ● Addressed customer inquiries and resolved billing issues through chat and email for a US-based telecom company Conducted outbound calls to follow up on customer inquiries and ongoing issues EDUCATION TASK EXPERTISE University of Cebu Bachelor of Science in Mechanical Engineering (Undergraduate) Research and Presentation Slide Deck Creation File and Data Management Quality Analysis Travel Support Customer Service & Technical Support Billing and Collections Project management & Automations PROFICIENCY IN TOOLS INTERESTS Adobe Acrobat Asana Canva Docusign Google Applications Growth Gears Loom MS360 Tools Scribe TimeSolv Cycling Rugby Music