DAVID T. MAIKA
Email:-LinkedIn: LinkedIn
Professional Summary
Customer-focused professional with over 5 years of experience in customer service, real estate, hospitality managemen, and
account management. Certified in Customer Success, Project Management, and Product Management, with a proven track record
of building trusted relationships, driving customer engagement, and ensuring long-term success. Passionate about leveraging
data and technology to optimize processes and enhance the customer journey. Seeking to contribute as a Customer Success
Manager, advocating for client needs and fostering customer satisfaction across the organization.
Professional Experience
Manager
An6ix Apartments Hotel, Lagos, Nigeria
Oct 2023 – May 2024
● Challenge: Faced the need to enhance guest satisfaction and streamline hotel operations.
Action: Acted as the primary point of contact for 100+ guests. Led a team to significantly improve guest satisfaction scores
by implementing a comprehensive guest feedback system and training staff on best practices. Identified upsell opportunities
and implemented strategies.
Result: Achieved a 30% increase in positive guest reviews and a 15% revenue boost.
● Challenge: Operational inefficiencies and high operational costs.
Action: Played a pivotal role in optimizing hotel operational processes, onboarding staff on Zoho CRM to streamline
check-in/check-out procedures, enhance interdepartmental communication, and improve invoice management.
Result: Achieved a 20% increase in efficiency and a notable reduction in operational costs.
● Consistently performed proactive check-ins to identify potential risks and uncover growth opportunities, ensuring sustained
client satisfaction and business development.
Real Estate Agent
Lucinda David Realtors, Lagos, Nigeria
Feb 2022 – Oct 2023
● Challenge: Faced building and nurturing strong client relationships while managing multiple property portfolios.
Action: Fostered and maintained client relationships, negotiated deals, and provided market trend advice.
Managed property portfolios by understanding client needs and delivering customized solutions.
Result: Achieved a 25% increase in purchases and a significant rise in client retention.
● Utilized data-driven sales techniques to track market trends, increasing client satisfaction and repeat business.
Skills
●
●
●
●
●
●
Customer Relationship Management: HubSpot, Zendesk, Zoho CRM
Collaboration & Communication: Slack, Zoom, Calendly
Project Management Tools: Asana, Monday.com, Trello, ClickUp
Customer Engagement & Retention: Conflict Resolution, Risk Management, Satisfaction, Upsell, Relationship mgt.
Data Analysis & Reporting: Client/Account Management, Metrics Tracking, Strategic Thinking, Feedback Analysis
Technical Tools: Microsoft & Google Workspace, Agile Methodology
●
Soft Skills: Communication & Interpersonal Skills, Stakeholder Engagement, Empathy, Leadership, Solutions-Oriented,
Highly Organized, Analytics-Driven Decision making, Independent & Collaborative Work in a Fast-Paced Environment,
Entrepreneurial Mindset, Technology Solutions, Understanding of the SaaS Business Model, Product Knowledge, Sales.
Education & Certifications
●
B.Eng Electrical/Electronics Engineering
Niger Delta University, Bayelsa State
Certifications:
●
●
●
●
Certified Customer Success Specialist (CCSS) | CustomerSuccessU.Org, 2024
Professional Certification in Product Management | Udemy, 2024
Professional Diploma in Agile and Project Management | Udemy, 2024
Customer Service Mastery: How to Manage Customer Feedback | Udemy, 2023
2010 – 2016
