JAN DAVIDSON TEVES LIM
10 Ligaya Dr. Sta. Lucia Village
Bacoor City, Cavite, Philippines
Mobile:--
QUALIFICATIONS
● Over 3 years of call centre experience
both inbound and outbound
● IT Services for more than 3 yrs both
mobile and computer services
● Analytical and troubleshooting skill
● Over 17 years of experience in the
Food and Beverage industry
● Strong communication and
interpersonal skills
● Excellent prioritisation and time
management skills
● Goal oriented, organised, productive
● Excellent knowledge of Food Safety and
Hazard Analysis and Critical Control
Point (HACCP) standard
● Ability to work independently, as well as
in a team setting
● Experienced in operating pastry
machines and coffee machines
● Computer literate
● Skilled in operative jobs
● More than 10 years of driving
experience
● Self-starter and motivated with the
ability to multi-tasking a fast-paced
environment
WORK EXPERIENCE
WIPRO PHILIPPINES INC, IT Service Desk L1
Eton Centris, Quezon CIty
Oct. 2022 to Present
● Ensure customer satisfaction by responding to calls and chats to the Service Desk.
● Provide technical support to computer end users via the following methods: phone,
chat, or remote access.
● Conduct 1st level problem determination using documented procedures and
available tools.
● Log, track, and close Incident Tickets and IT Service Requests in Servicenow
● Assisting user for reset and unlocking accounts via Active Directory
● Provide resolution in Microsoft Applications issues
● Network assistance thru VPN and internet connectivity
● Assurance of meeting SLA target and Ticket Rates
● Record problem symptoms and status information in a timely manner to escalate
and communicate with the appropriate IT staff
● Maintain and enforce policies and standards regarding use of hardware, software
and information resources
● Provide feedback to management concerning possible problems or areas of
improvement
David T. Lim | Curriculum Vitae
● Make recommendations to implement improved processes
● Perform other duties as assigned by management
TELEPERFORMANCE PH, Technical Support Representative L1
MAAX Building, Pasay City
Oct.2021 to Aug. 2022
● Identifies, investigates, and resolves users problems with their mobile devices
● Field support calls from users with inquiries regarding software update, technical
issues with mobile devices, network related concern
● Consults with users to determine steps and procedures taken to identify and resolve
the problem
● Guides users through diagnostic and troubleshooting processes, which may include
use of diagnostic tools and software and/or following verbal instructions
● Collaborates with other staff to research and resolve problems
● Maintains knowledge of technology innovations and trends
● Provides information about plan or device upgrade
● Excellent verbal and written communication skills
● Excellent interpersonal and customer service skills
● Professional and pleasant telephone manner
● Ability to explain technical issues to technical and nontechnical employees and
customers
● Strong analytical and problem-solving skills
● Handle complaints in mobile services, Assist user in billing issues in regards with their
mobile postpaid plan
SMARTHOUSE CORPORATION INC, Asst Warehouse Supervisor
Silang, Cavite
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Oct. 2020 to April 2021
Overseeing daily warehouse operation
Responsible for delivery and logistic schedule
Scheduling and monitoring staff worked hours, tardiness, overtimes and holidays
Budget responsibility in terms of liquidation and reimbursement
Handling complaints of missing, lacking and undelivered items
Responsible in delivery route to minimise the vehicle usage and gasoline
Item inventory for daily, weekly, monthly and midyear
Responsible for PR to purchasing and receiving from supplier
Responsible for incoming and outgoing shipment within Philippines
Responsible for security of company properties
Ensuring the deliveries are all done and no complaints
Fast and efficiency of deliveries
Ensuring safety protocol of the company in warehouse and deliveries
PERI – PERI CHICKEN CHARCOAL AND SAUCE BAR, Shift Manager Sept. 2019 to Aug 2020
Alabang, Muntinlupa City
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Overseeing daily store operation
Scheduling and monitoring staff worked hours, tardiness, overtimes and holidays
Handling guest complaints
Ensuring PNL are followed accordingly
David T. Lim | Curriculum Vitae
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Ensuring complete supplies and stocks for everyday usage
Ensuring the sales target is achieved day to day
Monitoring inventory stock and delivery coming from commissary
Ensuring the store marketing and collaterals are posted and updated
Ensuring promotional products are sold accordingly
Ensuring food safety are being followed
Ensuring good quality of food and beverages being served
Handling hiring and promotion of staff
SODEXO ON SITE SERVICE PHIL. INC., Food Service & Storekeeper Supervisor
Bonifacio Global City, Taguig City
Oct. 2017 to July 2019
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Overseeing daily storekeeper operation
Scheduling and monitoring staff worked hours, tardiness, overtimes and holidays
Handling staff concern and in differences
Monitoring all received products are in standard requisition of the company
Monitoring all PO versus PR versus actual delivery
Provide good leadership and excellent levels of communication with the staff
Ensure orderliness and cleanliness of area
Ensuring proper application of Food Safety – HACCP standard at all time
Ensuring proper stocking procedure are being followed
Ensuring all product numbers are match in the actual physical inventory
Managing problem occurs during receiving and dispatching of products
Ensuring all inventories update everyday specially month end
Ensuring that all PR done are within the budget
Ensuring no expired item and within quality of all products
Ensuring the stocks are complete and ready for consumption
Cost control monitoring in all products
Cost control monitoring for the whole month
Ensuring all storage room and fridge are in standard temperature
Overseeing daily service operation
Engage with client in their needs and concerns
Scheduling and monitoring staff worked hours, tardiness, overtimes and holidays
Monitoring of forecast and actual consumption of head count
Monitoring wastage of balance food
CICCHETTI ITALIAN RESTAURANT, Head Purchaser
Doha, Qatar
Mar. 2015 to July 2017
● Maintaining the purchasing policy and ensuring that all purchases adhere to it
● Choosing the suppliers that the company will deal with and maintaining a good
business to business relation
● Costing and cost saving of all products and item purchased
● Overseeing any large procurement that may happen
● Collate purchase orders and purchase requisitions in order to order materials, goods
and supplies
● Review inventories and order as required
● Interact with the suppliers on a day to day basis for product and price updates
David T. Lim | Curriculum Vitae
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Review deliveries against the orders
Checking qualities and expiration date
Track the status of any orders
Deal with non-supplied, under orders, over orders and damaged goods
Ensure that any invoices are sent to accounts for payment
Manage any procurement activities including RFP’s (Request For Proposals) from
new suppliers
● Ensure the standard and quality of product being ordered and received from
suppliers
Al Jaber Hospitality & Catering
CERUTTI “iL CAFFE” and “iL CANTEEN” & AJ Kitchen, Restaurant Supervisor / Lead Purchaser
Doha, Qatar
Jan. 2013 – Feb. 2015
Supervise operation of the coffee shop and restaurant
Ordering, purchasing and ensuring availability of products and items
Ensuring fresh and good quality food and items from delivery to customers
Making food cost and selling price to all products
Ordering products from suppliers
Purchasing supplies from groceries
Ensuring availability of all products and items
Providing updated monitor expiration dates to all products and food processed items
Ensuring fresh and good quality food and items from kitchen to customers
Provide daily and monthly inventory
Provide sales report daily and monthly sales
Provide marketing strategies to uplift sales
Ensuring cleanliness and sanitation of the restaurant
Giving motivation and concern to team members
Handling both customers complaints
Conducting meetings with team member
Preparing performance appraisal reports of team members
Ensuring application of Food Safety – HACCP at all time
Ensure that the cashier staff provides a warm and friendly environment that
customer service is efficient
Maintain good leadership and excellent levels of communication with the staff
Ensuring the sufficiency of stocks and wastage are reduced and well recorded
Supervise deliveries, includes the checking of delivery quantities and verification of
expiration for the delivered goods.
Check and ensure the kitchen tools and machineries are in good condition and
maintained on a regular basis
Ensure compliance with the terms of any permit or licence required by the
management and the government
Scheduling and monitoring staff worked hours, tardiness, overtimes and holidays
Immediately inform or update the managers of any relevant issues or any general
concerns that arise whilst working
David T. Lim | Curriculum Vitae
KRISPY KREME DOUGHNUTS & COFFEE, Barista/Retail Specialist
Manila, Philippines
2007; Oct. 2011 – Sept. 2012
● Provide excellent customer experience (Fast, efficient, friendly, clean & accurate
service)
● Maintain daily and month end inventory report
● Ensure sales target achieved thru suggestive selling and promoting new products and
retail items
● Ensure cleanliness and orderliness of stocks and food presentation visible to guests
● Up sell merchandising materials for awareness of guest for sales growth
● Exemplify and ensure that Food Safety principles is constantly practised
CAFÉ LA RICA ESPRESSO, Barista
Jeddah, Kingdom of Saudi Arabia
May 2009 – May 2011
● Provide excellent customer experience (Fast, efficient, friendly, clean & accurate
service)
● Maintain daily and month end inventory report
● Making team’s work schedule
● Exemplify and ensure that Food Safety principles is constantly practised
● Assist Management in the general running of the store when necessary.
INTERCONTINENTAL HOTEL MANILA, Baker/Pastry Man
Makati City, Philippines
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Dec. 2007-April 2009
Prepare and bake soft rolls, hand rolls, European breads and Danish
Assisting Head Chefs in preparing food for functions
Assisting Bakery Head Chef in making different kinds of breads
Prepare cold and hot desserts (Dish-out plated desserts, Chocolate garnish, Ice
cream production)
Buffet set up for ballroom functions
Ensuring cleanliness and tidiness of working area
Set up for hotel and outside catering
Exemplify and ensure that Food Safety principles is constantly practised
JOLLIBEE FOODS CORPORATION, Service Crew
Manila, Philippines
March 2002-July 2005
Provide excellent customer experience(Fast, efficient, friendly, clean & accurate service)
Maintain daily and month end inventory report
Handle cash and card transactions
Ensure that a high standard of workplace safety is exemplified
Assisting management in general running of the store when necessary.
David T. Lim | Curriculum Vitae
Training and coaching new and existing employees about Company standards and
procedures
EDUCATION
Electronics Engineering Technology,-
Technological University of the Philippines
High School Diploma,-
Arellano University Apolinario Mabini High School
TRAININGS AND SEMINARS
Coffee Training
Max’s Restaurant Quezon City
May 16 & 27, 2012
Creating Magic Moments Training Seminar
Max’s Restaurant Quezon City
April 16 & 17, 2012
Boecker Food Safety Seminar
6 Hours Level 2 Food Safety Course and Examination,
Doha, Qatar
PERSONAL DATA
Age
Birthday
Civil Status
Nationality
Religion
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March 4 & October 27, 2013
41 yrs. old
November 28, 1983
Single
Filipino
Roman Catholic
David T. Lim | Curriculum Vitae
