David
Lescano
Jasmine Street Sauz Subdivision Sabang Lipa city
Lipa, Batangas, 4217 --
Work Experience
ALORICA LIPA, Lipa City, Batangas
Customer Care Representative | Aug 2016 - Jan 2018
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
THE RESULTS COMPANY, Lipa City, BATANGAS
Customer Care Representative | Apr 2018 - Aug 2018
Answer customers' questions about products, prices, availability, or credit terms.
Quote prices, credit terms, or other bid specifications.
Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Negotiate prices or terms of sales or service agreements.
Maintain customer records, using automated systems.
Prepare sales contracts for orders obtained, and submit orders for processing.
Sell service contracts for products.
Verify customers' credit ratings, and appraise equipment in order to determine contract terms and trade-in values.
Education
STI LIPA, LIPA CITY, Batangas
Bachelor of Science in Information Technology, Apr 2012
Additional Skills : Here are couple of things that make me a good fit for this opportunity:-Upselling techniques-Conflict resolution skills-Phone etiquette-Strong attention to detail-Ability to multi-task-Equipped with reliable computer and internet connections.
