David James Encomienda

After working in the BPO industry for three years, I decided to change. I am now looking to stay at home and work so I would have much more time with myself if I cut the travel to office time and having to prepare to work time. I dedicated a personal space at home where I can do my work without distraction. I have both chat and phone experience with travel, telecom, and medical accounts. I have continuously maintained good survey scores following calls and chats, and I am skilled at resolving difficult client issues to turn unpleasant calls and chats into fantastic customer experiences.

My neutral accent enhances my ability to make calls, and my typing speed, which averages 65 WPM and peaks at 80 WPM, makes me suitable for typing tasks.