David Iyitor

A strategic Customer Service Manager with over 4 years’ of relevant experience in increasing customers satisfaction, managing motivated teams, and increasing customer retention by 30%. Well-equipped in customer service strategic planning and execution, analytics, and enhancing the attitude of the customers; clients, and partnered organic clients.

• Managed a team of 10+ customer service representatives to achieve service level agreements and exceed customer expectations

• Developed and implemented customer service strategies that resulted in:

• 25% increase in customer satisfaction

• 15% increase in sales

• 12% reduction in customer complaints

• Analysed customer feedback and provided insights to improve products and services

• Collaborated with cross-functional teams to launch new products and services

• Developed and managed budgets to achieve business objectives

I possess excellent communication and interpersonal skills, with the ability to inspire and motivate teams to achieve exceptional outcomes. I lead by example, fostering a culture of collaboration, innovation, and continuous improvement.