David Grigoryan

David Grigoryan’s Curriculum Vitae Personal Information Name Date of birth Address Phone number E-mail David Grigoryan 01/10/1991 Varna, Bulgaria 0898 / 28 00 36- Work Experience Dates (from – to) Name of employer Type of business sector Occupation or position held 01/17 – current Freelance Business development, Marketing and Project management Business development consultant Main activities and responsibilities Analysing client needs and current business performance. Product and competitors research. KPI analysis and restructure. Setting targets, developing marketing strategy Building information distribution and reporting systems. Dates (from – to) Name of employer Type of business sector Occupation or position held 02/16 – 10/16 ALS UK Fit out and maintenance of commercial buildings Facilities Manager Main activities and responsibilities Maintaining close relationship with client and contractors through individually agreed guidelines. Managing day-to-day issue resolving cycle by actively partaking in negotiations, as well as process supervision. Coordinating and assisting teams of different departments to resolve crossservice issues. Building supply chain through constant market research and quality data collection. Negotiating prices, calculating commissions and preparing all-round data David Grigoryan’s Curriculum Vitae report on monthly basis. CRM implementation and invoicing upgrade program. Acquired deep understanding of technical and legislatorial compliance for total of 12 services. Organising soft skills and facilities management process training sessions. Dates (from – to) Name of employer Type of business sector Occupation or position held Main activities and responsibilities 11/15 – 02/16 Trade-24 Financial brokerage services Sales representative Selling financial services to clients worldwide through cold calls and e-mails, as well as follow ups. Going through daily, weekly and monthly evaluation and training. Acquired basic knowledge in financial market rules, instruments, analysis methods and tools. Dates (from – to) Name of employer Type of business sector Occupation or position held 04/15 – 11/15 Telus International Europe (Sofia) Airline operations and ticket sales Airline front-office advisor Main activities and responsibilities Answering to incoming calls and e-mails, as well as performing follow-up calls. Sales of airline tickets. Web-support and troubleshooting. Providing full spectrum of information regarding airline requirements and standards for transportation. Resolving of service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the issue. Performing “communication skills” and “dealing with customers” trainings. After 4 months of actual product experience, evaluated to mentor colleagues and assure excellent customer service and provide constant quality feedback to management Dates (from – to) Name of employer Type of business sector Occupation or position held Main activities and responsibilities Dates (from – to) Name of employer 11/14 – 02/15 Freelance sales and operations executive Sales and services Sales representative Service execution supervisor Customer care representative Determining client needs by answering to calls and e-mails. Offering most relevant service package and up-selling additional services. Managing day-today operations and scheduling tasks. Resolving customer complaints and collecting quality feedback. Invoicing and reporting. 01/14 – 08/14 Eco Clean BG (First Online Solutions Varna) David Grigoryan’s Curriculum Vitae Type of business sector Occupation or position held Property maintenance Corporate services manager Main activities and responsibilities Sales and follow ups of the whole trade process – from presenting the products to administrative work and feedback collection. Maintaining quality control and constant market research. Determining and fulfilling marketing needs to develop and expand services. Preparation of service reports by collecting and analysing sales, customer and contractor data. Calculating contractor commissions. Organizing sales trainings. National Tenders coordinator. Dates (from – to) Name of employer Type of business sector Occupation or position held Main activities and responsibilities 06/13 – 12/14 Eco Clean BG (First Online Solutions Varna) Property maintenance Senior sales representative Answering numerous phone calls, selling company products, chasing potential customers, organizing proper execution of the service. Dates (from – to) Name of employer Type of business sector Occupation or position held Main activities and responsibilities 01/13 – 05/13 Travel to Work Ltd. (Varna) Sales and services Customer service representative Attracting potential customers by answering to service queries. Providing information about complimentary products and services. Managing customer accounts by recording and updating account information. Resolving service problems by clarifying the customer's complaint, determining the cause of the problem, selecting the best approach to solve the problem. Expediting correction or adjustment and following up to ensure resolution. Maintaining financial accounts for corporate and individual accounts. Executing financial services related to worldwide money transfer and currency exchange. Education Dates Name and type of educational establishment 2010 - Present Varna Free University “Chernorizets Hrabar” Main subject Law, final semestre Dates Name and type of educational establishment Main subject 2006 – 2010 3rd high-school of Nature and Mathematics “Acad. Metodij Popoff” Biology and German language David Grigoryan’s Curriculum Vitae Personal skills and competences Social skills and competences Positive personality with “can do” attitude. Team-player able to motivate colleagues. Effective in public presentations. Able to present technical data. Able to facilitate groups. Knowledgeable about technical report writing. Understands grant writing. Experienced in trainings. Effective in proposal writing. Able to write memos under deadline. Organizational skills and competences Understands and fulfils organizational mission: understands ethics & public good; Concerned with public trust. Understands governance and administrative systems. Demonstrates ability in conflict management and dispute resolution. Adept in coalition building. Able to manage change. Understands creative processes. Capable of systems thinking. Understands community building. Establishes collaborative relationships and projects. Values brand name and long term partner relationships. Attentive to details. Technical skills and competences Computer Literacy (High level) Technically knowledgeable in all facilities management services CRM Knowledge (High level) Amadeus knowledge (High level - front office) Microsoft and Open Office Knowledge (High level) Ubuntu/Linux (Basic level) HTML/CSS (Basic level) Language Knowledge Mother tongue Armenian Foreign languages Reading Writing Talking English High High High Reading Writing Talking Russian High High High Reading Writing Talking German Basic Basic Basic Driving License Category B Additional information Currently final semestre law student.