David Gbemiro Doyinsola Esther
$10/hr
CRM and Project management, email marketing and Virtual assistance
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Ibadan, Oyo, Nigeria
- Experience:
- 5 years
PROFESSIONAL SUMMARY
With quality 5 years experience as a CRM manager and Virtual Assistant with proven track record in managing several companies through conducting insightful field/users research to drive product innovation, awesome user’s experience & satisfaction. Passionate about translating user’s companies into actionable systems, profer solutions, ensuring that every company is both intuitive and engaging. Specialty lies in my skills that evaluate products usability & scalability. With a dedication to staying abreast of industry trends, driven with passion and leveraging a collaborative approach to unite the team under a common vision.
AREA OF EXPERTISE
Effective communication
Top-notch coordination
Team management
Problems solving
Operation Tools
Slack
Asana
Gmail
Google Meet
WordPress
MailChimp
QuickBooks
Salesforce
Buffer
CAREER HIGHLIGHTS
VIRTUAL ASSISTANT:5+ years creating, designing and implementing systems, portfolio of marketing Assets aimed at enhancing product awareness among new clients
Customer Relationship Management: Played a holistic role in developing unique customer relationship identity for 2 major global brands in the tech sector.
Project Manager: With almost 6 years in IT leadership experience, numerous large-scale projects have been managed successfully through overseeing technical assistance, support from project initiation to completion.
PROFESSIONAL EXPERIENCE
CRM MANAGER
Peaklance agency
• Design Implementation: Implemented new UX process resulting in 25% increase in user engagement and 10% decrease in bounce rate through prototyping and product design.
• Project Management: Worked with stakeholders to capture business requirements relative to .NET and Oracle Frameworks hosting the project assets.
• Stakeholder’s Satisfaction: Implemented efficient design processes, meeting BAS 508 Compliance standards. Enhanced inclusivity by 50%. Boosted stakeholder satisfaction in a month.
• Prototype: Improved design portfolio by 25% through high-fidelity prototyping tools, enhancing customer experience.
• Creative Team Leader: Identified and drove initiatives to improve team culture, resulting in a more diverse and equitable environment.
Technical Lead / Project Manager
Fintrick company Ltd
• Technical Support: Led offshore teams in resolving complex issues related to applications utilizing PHP/Laravel, iOS, and Android frameworks.
• Project Management: Increased project delivery speed by 25% within 2 months through daily SCRUM meetings, fostering agile collaboration and decision-making within the team.
• Design Implementation: Created a design system and portfolio of marketing assets aimed at enhancing product awareness among new clients.
PREVIOUS ROLES
• Virtual Assistant/CRM manager/PMP| Upwork Inc. | January/2018 – Current San Francisco, CA
• Project Manager | Fintrick Nigeria Plc. | 01/2020 – 01/2023, Lagos, Nigeria
• Product Designer / Project Manager | Peaklance Limited | 06/2018– 01/2019, Lagos, Nigeria
• Virtual Assistant Fiverr.com
EDUCATION
BSc. Biological Sciences
OBAFEMI AWOLOWO UNIVERSITY
