David Gbemiro Doyinsola Esther

David Gbemiro Doyinsola Esther

$10/hr
CRM and Project management, email marketing and Virtual assistance
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Ibadan, Oyo, Nigeria
Experience:
5 years
 PROFESSIONAL SUMMARY With quality 5 years experience as a CRM manager and Virtual Assistant with proven track record in managing several companies through conducting insightful field/users research to drive product innovation, awesome user’s experience & satisfaction. Passionate about translating user’s companies into actionable systems, profer solutions, ensuring that every company is both intuitive and engaging. Specialty lies in my skills that evaluate products usability & scalability. With a dedication to staying abreast of industry trends, driven with passion and leveraging a collaborative approach to unite the team under a common vision. AREA OF EXPERTISE Effective communication Top-notch coordination Team management Problems solving Operation Tools Slack Asana Gmail Google Meet WordPress MailChimp QuickBooks Salesforce Buffer CAREER HIGHLIGHTS VIRTUAL ASSISTANT:5+ years creating, designing and implementing systems, portfolio of marketing Assets aimed at enhancing product awareness among new clients Customer Relationship Management: Played a holistic role in developing unique customer relationship identity for 2 major global brands in the tech sector. Project Manager: With almost 6 years in IT leadership experience, numerous large-scale projects have been managed successfully through overseeing technical assistance, support from project initiation to completion. PROFESSIONAL EXPERIENCE CRM MANAGER Peaklance agency • Design Implementation: Implemented new UX process resulting in 25% increase in user engagement and 10% decrease in bounce rate through prototyping and product design. • Project Management: Worked with stakeholders to capture business requirements relative to .NET and Oracle Frameworks hosting the project assets. • Stakeholder’s Satisfaction: Implemented efficient design processes, meeting BAS 508 Compliance standards. Enhanced inclusivity by 50%. Boosted stakeholder satisfaction in a month. • Prototype: Improved design portfolio by 25% through high-fidelity prototyping tools, enhancing customer experience. • Creative Team Leader: Identified and drove initiatives to improve team culture, resulting in a more diverse and equitable environment. Technical Lead / Project Manager Fintrick company Ltd • Technical Support: Led offshore teams in resolving complex issues related to applications utilizing PHP/Laravel, iOS, and Android frameworks. • Project Management: Increased project delivery speed by 25% within 2 months through daily SCRUM meetings, fostering agile collaboration and decision-making within the team. • Design Implementation: Created a design system and portfolio of marketing assets aimed at enhancing product awareness among new clients. PREVIOUS ROLES • Virtual Assistant/CRM manager/PMP| Upwork Inc. | January/2018 – Current San Francisco, CA • Project Manager | Fintrick Nigeria Plc. | 01/2020 – 01/2023, Lagos, Nigeria • Product Designer / Project Manager | Peaklance Limited | 06/2018– 01/2019, Lagos, Nigeria • Virtual Assistant Fiverr.com EDUCATION BSc. Biological Sciences OBAFEMI AWOLOWO UNIVERSITY
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