David Evans Eseoghene

EVANS DAVID Abuja, Nigeria - –- PROFESSIONAL SUMMARY An experienced and results-driven Customer Support Professional with over 5+ years of experience and a proven track record of delivering exceptional service. Experience working with telephony systems, Google Office Suite, Microsoft Office, CRMs and project management tools. I am adept at seamlessly integrating technology to enhance customer experiences. My dedication to maintaining company values ensures that each interaction is efficient and aligns with organizational goals. Seeking to leverage my expertise to elevate customer support standards and drive positive outcomes for the company. SKILLS • • • • • • • • • Empathy Project management Complaint resolution Time Management Email/Chat Support Google Workspace Troubleshooting Customer Support CRM Tools • • • • • • • • • Microsoft Office Suite Data Entry Appointment Scheduling Effective Communication Customer Service Adaptability Attention to details Call Documentation Problem-solving aptitude WORK HISTORY 10/2021 to 05/2024 Customer Support BrandlessPH – Tagum, Philippines • Answered product and service questions and offered information on related products and services for more than 50 customers daily. • Offered warm and understanding ear as the point of contact for customers. • Used project management tools for internal team workflow. • Collaborated with team members to improve customer service processes and procedures. • Automated and designed Frequently Asked Questions (FAQs) template to assist customers solve their concerns. • Achieved daily KPI. 08/2022 to 04/2023 Customer Service Representative (Part-time) ProBit Global – Tallinn, Estonia • Processed questions and problems from users through chats and ticketing system from more than 100 customers daily. • Troubleshooted customer's withdrawal and deposit-related issues. • Verified customer's details as part of KYC and AML activities. • Collaborated quickly and effectively with product, engineering and customer success to escalate problems and ensure relevant information is being passed on effectively and promptly. • Ensured all day-to-day activities are recorded, managed and completed effectively to ensure high level of productivity. EDUCATION July 2017 Bachelor Of Science: Microbiology Niger Delta University - Bayelsa State, Nigeria CERTIFICATION Nov 2023 May 2024 ___________________________________________________________________ Alison – CPD in Customer Support Digital Witch IT Support- On Demand IT skills