David EdisonCommunication Specialist
2031/1, 002, 1st Floor, Bhoomi Reddy Colony, New Tippasandra, 560075 Bangalore, India-/08/18
Indian -
Profile
I am a seasoned Learning Consultant. I observe an Organization’s talent gaps, translate them into various talent development needs, analyze them & provide end- to end solutions to generate tangible benefits for the organization.
My specialization includes talent development solutions, create varied learning experiences, design strategic learning models prescribed for growth for individuals within the organization. Social & Blended learning, change management, evaluating learning effectiveness & assessment strategy.
Proven track record driving growth and transformation by influencing organizational culture. My experience spans a range of industries and locations including retail, public sector, pharmaceutical, shipping, & Information Technology.
Demonstrated strong capabilities to train global team projects, effectively implementing complex strategies that require interlock with stakeholders & clients, and inspired teams to excellent results & performance, while finding areas of improvement & efficiencies.
Professional passions and areas of specialization include Leadership Development, Learning, Diversity and Business Consulting.
Professional Experience
Communication Specialist
NIIT & Alchemy Solutions (Client – IBM)
(April 2016 to Present)
Conduct Offline trainings at the Client Campus, on Business Consulting Skills.
Online Cisco based Web - Ex Virtual Learning for Internal Learning Interventions.
Online Cisco based Web- Ex Programs for effective engagement.
Client Consulting Engagement Modules, to enhance Tech Consulting skills.
Consistent & High NPS scores on Facilitating Consulting modules, including fundamental principles of Design Thinking, Agile, Scrum, Kanban, Project Management etc.,
Business Communication, Conflict Management at work & Corporate Culture
Training on Agile, Scrum & Project management training for New Hires. Worked on Q Mark Call Ca-liberation for effective Assessments of Resources.
Design Templates and Train on effective Business communication modules for a spectrum of internal projects.
Worked alongside the Tech Panels to hire the best for the Industry, part of Campus Hiring.
Identify future training needs - Conduct training need analysis & Identifying Gaps in various projects, across spectrum.
Design and develop training modules for training workshops across sectors.
Support customization of modules according to business requirement - Project Specific Coaching as per the Client Requirement (Email Etiquette, Language Skills, Voice n Accent, and Fluency) - Review modules created by the team - Create e-learning modules using Story Line Internal IBM software (English Express) Provide inputs for development or enhancement of modules - Monitor and evaluate effectiveness of training programs.
Voice and Accent Training. Fluency Workshops.
Internal Training programs for the Techs across various regions EMEA, US, APAC & Middle East. (Tech Projects: Maersk, AT&T, NAB, 3UK, Century Links, Kaiser Permanente etc)
Leadership workshops for managers, SME's: Flick that creative switch, Personal Positioning, Speech Craft & Life Skills.
We also worked closely with the Talent Acquisition team to deliver & recruit the best across IBM verticals, to ensure they are on par with Business standards.
Other New Hire training programs to ensure conversion to match internal business requirements.
Project Specific Training Workshops.
Call Ca-liberation, timely completion of internal assessments to ensure the Techs are able to comprehend to the Client requirements.
Quality assessment of techs over telephonic conversation to ensure they are on par with Neutral Accent across Business windows. Possess excellent communication, interpersonal and problem-solving skills.
Online Cisco based Web- Ex Programs for effective engagement.
Courses
2010/12 – 2012/06
Bangalore, India
Nature: Trained into Voice & Accent & Soft Skill.
Evolv an NIIT training center
Worked as an Intern at Genisys Vendor Support from Evolv. Trained to be a Voice & Accent and Soft Skill trainer.
Class room training, English Language Etiquette and Accent training.
Effective interpersonal and communication skills.
A strong hold of the language (English) and good knowledge of grammar, pronunciation, spellings and vocabulary.
Ability to speak clearly and fluently.
Effective training skills - the ability to teach and train other individuals. A good understanding and knowledge of the right accents.
Ability to hold the interest and attention of those seeking training.
Self-confidence coupled with the ability to infuse confidence in others
Certificates
Centre for Training & Professional Development
Certified Master Trainer
Training Design, Model and Process
Training Needs Analysis
Reviewing Resources
Learning Objectives & Assessments
Delivering Resources to Support Delivery
Developing Feedback Methods
Quality Assurance in Design & Development
Balancing Trainer Activity
Training Session Structure
Supporting Performance and Measuring Results
Feedback, Reflective Summary
Certified Communication Examiner (CCE)
Issued by: IBM June'1
IBM Internal T3 Certified
Train the Trainer conducted at IBM premises, completed the workshop successfully with Excellent feedback.
IBM Consulting CIC India Certified Coach
(Associates Consulting Skills, Agile & Delivery Excellence)
Issued by: IBM July’22
Education
2009/06 – 2011/03Bachelor of Arts: English Literature
Sikkim University - Sikkim
Awards
2009/09Business & Effective Communication Business Issued by IBM Learning & Knowledge Team
Facilitating training workshops for New Hire Techs.
Achieving High NPS Scores & Excellent feedback from Technical Teams, Business Operations, Client Teams & Global IBM CIC teams.
Skills
Excellent Communication skills, People management, Leadership skills, Facilitation.
Basic Tech skills, working on Technical savvy tools, LMS reporting (Training calendar), Cisco Web Ex
Languages
Certified Professional (Masters Course)
Interests
Music, Travel, Sports, Adventure, Trekking, Journaling, Reading, Networking.
