David Collins

Hunter Collins IT Analyst and Project Management Professional -- ​|​ l​ inkedin.com/in/huntercollins CAREER EXPERIENCE BlueTarp Financial, ​Portland, ME — I​ T Operations Engineer Issue Tracking/Collab Jira, Asana, Slack, ServiceNow Sept 2013 - Present ● ● ● ● ● ● ● ● ● ● ● Provide leadership to those interested in an IT career Utilize Jira for issue tracking and project management Develop onboarding materials for new hires Manage AD/DNS servers, RADIUS and DHCP Manage a Shoretel/Mitel phone system Deploy Windows machines with MDT and Chocolatey macOS Deployment in an Active Directory domain Develop and maintain business continuity plans Enforce InfoSec standard based on PCI-DSS requirements Purchase, track and reconcile all IT assets including servers, switches, AP’s, workstations and printers Provide service desk and on-call support Technical Concepts AD/DNS, DHCP, RADIUS, Group Policy, Powershell, Chocolatey, GSuite, WDS/WSUS, PCI-DSS Basics, Project, Change and Incident Management Operating Systems Dirigo Investigations, ​Brunswick, ME — ​IT​ A ​ nalyst Jan 2012 - Dec 2015 ● Windows 7/10, Server 2003 to 2016, Ubuntu/Fedora, CentOS Provided IT consultation and support in both administrative and 6/7, ChromeOS, macOS, investigative capacities Android and iOS Maineline Computers, F ​ almouth, ME — S ​ upport Specialist Nov 2010 - Sept 2013 ● ● ● ● ● ● Provided level 2 and 3 support Developed a wiki that stores internal and external help docs Trained technicians during company meetings Managed VPN’s using Cisco, Netgear routers and software Built and implemented new servers for clients on location Performed software Q/A testing as necessary CSA/LinenMaster, B ​ ath, ME​ — ​ ​Support Specialist June 2008 - Oct 2010 ● ● First line of support for software issues Software testing and general admin duties as needed Innovative Management Designs — ​ ​ Lead Remote Tech Contract/Per-Diem ● Supported the installation of RFID systems and software ● Graphic design and app testing Remote/Log Tools Teamviewer, LogMeIn, Tenable Nessus, JumpCloud Hardware Dell, Lenovo and Apple workstations and servers, Phones and tablets, Impinj/Thingmagic RFID, Brocade switches, Mitel and Shoretel phones, Aruba AP