David Castellanos

David Enmanuel Castellanos Orellana - ·-· www.linkedin.com/in/david-e-castellanos Antiguo Cuscatlán, La Libertad, El Salvador BUSINESS ADMINISTRATOR, HUMAN RESOURCES, STRATEGIC PLANNING, AND CUSTOMER SERVICE Highly committed professional with over 14 years of experience in Human Resources, Strategic Planning, Customer Service, and Accounting. Strong ability to optimize processes and lead the implementation of innovative solutions that drive organizational growth and efficiency. WORK EXPERIENCE Strategic Planner May 2016 - August 2024 Ministerio de Cultura - Developed and introduced Annual Strategic and Operational Planning Methodologies across all institutions. - Monitored and reviewed progress of Annual Operational Plans (POA) for all Institutional Units. - Creation, review, and updating of Normative Documents (Regulations, Organization Manuals, and Procedure Manuals). - Tracked the Institution's Strategic Activities through Results-Based Management. - Activities related to the Strategic and Operational Planning of the Institution. - Oversaw and managed the procurement of books, shelving, and operational equipment, ensuring compliance with the $64M National Library of El Salvador project standards. Human Resources Generalist October 2011 - April 2016 Ministerio de Cultura - Managed training projects from planning to execution, monitoring, and evaluation, ensuring objectives were met. - Administered the employee benefits program, including the receipt, storage, and distribution of benefits (uniforms, footwear, IDs, etc.). - Developed and updated job profiles, ensuring clarity and precision in responsibilities and required competencies. - Evaluated and analyzed organizational climate, designing strategies to address areas of improvement. - Designed and implemented a performance evaluation system based on key objectives and competencies, aligned with the Institution's strategy. - Processed disability subsidy requests and followed up with ISSS (Salvadoran Social Security Institute). - Implemented and monitored the Annual Operational Plan (POA), ensuring the achievement of strategic objectives. Customer Service Representative April 2010 - September 2011 TELUS El Salvador - Resolved customer inquiries about products or services via email. - Resolved customer inquiries about products or services via live chat. - Identified and resolved technical or service issues experienced by customers. - Handled customer complaints, finding solutions and escalating issues if necessary. Accounting and Finance Analyst January 2022 - January 2024 CDO LLC - Categorized expenses and deposits in bank accounts and credit cards. - Reconciled bank accounts and credit cards. - Data entry (bank statements) for import into QuickBooks. - Mapped accounts and reconciled data between Excel and QuickBooks to ensure a smooth transition. - Created invoices in QuickBooks and followed up to ensure proper receipt and reconciliation of payments. EDUCATION MBA – Master’s in Business Administration and Management EUDE Business School – Universidad Rey Juan Carlos Completed: February 2017 Bachelor’s Degree in Business Administration Universidad Centroamericana “José Simeón Cañas” Completed: October 2011 High School Diploma Liceo Salvadoreño Completed: November 2006 COURSES AND CERTIFICATIONS Business Administration Student Congress UCA Completed in 2010 Universidad Centroamericana “José Simeón Cañas” Senior Management Seminar Completed in 2010 Quality in Customer Service Public Administration School of the Republic of Colombia Completed in 2012 The Art of Public Speaking Public Administration School of the Republic of El Salvador Completed in 2013 Senior Management Diploma Completed in 2014 Universidad Centroamericana “José Simeón Cañas” Universidad Centroamericana “José Simeón Cañas” Virtual Tutors Course Presidential House and Ministry of Education TECHNICAL SKILLS Microsoft Office Google Workspace Quickbooks Advanced English Strategic Planning PROFESSIONAL REFERENCES Finalizado en 2016 SOFT SKILLS Leadership Teamwork Communication Skills Problem-Solving Skills Attention to Detail Responsibility PERSONAL REFERENCES Lic Guillermo Baires Project Coordinator, Ministerio de Cultura Tel.:- Lic. Salvador García Retail Execution & DPSM Leader, Kimberly Clark Tel.:- Lcda. Claudia de Iglesias Director of Planning, Ministerio de Cultura Tel.:- Dr. Mario Lopez Rendón Forensic Doctor, Instituto de Medicina Legal Tel.:-