David Campbell

Optimal Networks, Inc., Rockville, MD                                                                                                        2001 – 2022

Chief Operating Officer (2005 – 2022)

Provided visionary leadership for an IT-managed services provider offering ongoing and strategic IT management to professional services firms in Northern Virginia, Maryland, and Washington, DC.

• Led daily operations across HR, Finance, Service Delivery, Client Services, and IT, optimizing processes and increasing efficiency by 35%
• Analyzed company performance metrics, recommending and implementing strategies that improved overall productivity by 60%
• Identified and resolved process inefficiencies, leading to a 30% reduction in operational costs.
• Fostered a strong organizational culture, increasing employee engagement scores by 25%.
• Achieved 90% billable utilization for a team of 22 onsite and remote resources.
• Streamlined recruitment and onboarding processes, reducing new hire ramp-up time by 80%
• Enhanced client relationships, leading to a 20% increase in client satisfaction scores.

Key Achievements

• Successfully implemented EOS, achieving a 75% operational efficiency and alignment improvement.
• Led revenue model transition, increasing Gross Profit on recurring revenue by 30%.
• Launched three new service offerings, delivering $4.5M in incremental annual revenue.
• Led the project to convert existing clients from month-to-month to standard 3-year service terms.
• Managed the acquisition of two companies, increasing client base by 80% and headcount by 120%.
• Pioneered a training program to develop the next generation of leadership, resulting in the addition of 5 new team leads.
• Implemented Catalytic Coaching, leading to a 25% improvement in employee performance and engagement.
• Transitioned to Bamboo HR, reducing administrative time by 50% and improving HR process efficiency.
• Increased the organization’s reputation as a diverse workplace and became a go-to resource for clients undertaking DE&I initiatives.