David Campbell

David Campbell

Experienced Integrator and Operations Leader with over 15 years in driving efficiency and growth
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Age:
55 years old
Location:
Ashburn, Va, United States
Experience:
20 years
About

Optimal Networks, Inc., Rockville, MD                                                                                                        2001 – 2022

Chief Operating Officer (2005 – 2022)

Provided visionary leadership for an IT-managed services provider offering ongoing and strategic IT management to professional services firms in Northern Virginia, Maryland, and Washington, DC.

  • Led daily operations across HR, Finance, Service Delivery, Client Services, and IT, optimizing processes and increasing efficiency by 35%
  • Analyzed company performance metrics, recommending and implementing strategies that improved overall productivity by 60%
  • Identified and resolved process inefficiencies, leading to a 30% reduction in operational costs.
  • Fostered a strong organizational culture, increasing employee engagement scores by 25%.
  • Achieved 90% billable utilization for a team of 22 onsite and remote resources.
  • Streamlined recruitment and onboarding processes, reducing new hire ramp-up time by 80%
  • Enhanced client relationships, leading to a 20% increase in client satisfaction scores.

Key Achievements

  • Successfully implemented EOS, achieving a 75% operational efficiency and alignment improvement.
  • Led revenue model transition, increasing Gross Profit on recurring revenue by 30%.
  • Launched three new service offerings, delivering $4.5M in incremental annual revenue.
  • Led the project to convert existing clients from month-to-month to standard 3-year service terms.
  • Managed the acquisition of two companies, increasing client base by 80% and headcount by 120%.
  • Pioneered a training program to develop the next generation of leadership, resulting in the addition of 5 new team leads.
  • Implemented Catalytic Coaching, leading to a 25% improvement in employee performance and engagement.
  • Transitioned to Bamboo HR, reducing administrative time by 50% and improving HR process efficiency.
  • Increased the organization’s reputation as a diverse workplace and became a go-to resource for clients undertaking DE&I initiatives.
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