[Curriculum Vitae]
David .Baraza. Odongo
Address: P.O. Box- Nairobi Email: - Mobile:-
CAREER OBJECTIVE
To work in a stimulating environment where I can apply and enhance my knowledge, skills to serve the firm to the best of my efforts. I would like to secure a promising position that offers both challenge and a good opportunity for my growth and the firm’s growth.
COMPUTING SKILLS PROFILE
Hardware and Software Management, trouble shooting and maintenance.
Knowledge on Statistics Analysis using SPSS , STATA, R
Financial software i.e. QuickBooks Pro 2008
Data Analysis using Advanced Excel
Programing using C, C++, Visual Basic 2008.NET languages
Internet and Computer Networking
Proficiency Graphic Design i.e. AutoCAD, Corel Draw and Photoshop, Adobe Suite
Proficiency Databases using SQL Server 2008, Ms Access, Ms Office Suite
Web development using HTML, CSS, PHP, JS, DREAMWEAVER, BOOTSTRAP, and ASP.
EDUCATIONAL BACKGROUND
2014: Zetech University Information Communication Technology
2006: St. Mathias Busia Secondary School. C+
RELEVANT EXPERIENCE
Bridge International Academies 2017
Position: Program Associate [East Africa]
Main Duties:
Understanding and solving problems: observing Academy field operations.
Meeting with Academy Managers and staff, running surveys, conducting desk research.
Delivering simple and lasting solutions to Academy problems.
Communicating with other teams on projects and Solutions
Identification and investigation of Fraud cases at the Academy levels.
Analyzing our systems to curb fraud and cheating loopholes at the Academy levels.
Scholarships, Sponsorship and Other Promotions for East Africa
Helping with Technical Issues related to Revenue Assurance Department.
Pupil Billings i.e. Bill Corrections, promotions
Ensuring that the staff use the company resources correctly as intended such as Data and Voice.
Helping in coming up with reports related to Revenue Assurance for the company.
Working with Software Requests to fix Technical Issues that cannot be fixed at the HQ.
Tracking revenue for Academies
Performing surveys, analysing data and compiling reports related to Revenue Assurance Department.
Involvement in policy noncompliance and fraud-related investigations
Assisting in implementation of programs to academies that relates to RA.
Conducting field research, training and investigations with guidance of the Programme Managers.
Bridge International Academies 2016
Position: Technical Support Associate [East Africa]
Main Duties:
Working with the server to perform several requests and all CRM resolutions
Identifying, correcting & advising on the operational issues in client computer systems
Diagnosing and/or clarifying and/or resolving support requests
Serving as technical resource to unit and Assisting with complex technical projects;
Maintaining, updating of databases and using front-end user enhanced web tools and back- end within prescribed guidelines;
Designing and producing moderately complex reports;
Maintaining relationships with other groups that impact the technical aspect our support
Under the direction of the senior staff/supervisor, analysing and resolving system problems, including functional as well as performance issues.
Bridge International Academies
2015
Position: Customer Care Associate [Kenya]
Main Duties:
Responding to, resolving and recording all callers’ enquiries & complaints and maintain records of all interactions.
Providing customers with process and service support with regards to all Academy operations, billing information, construction, marketing, curriculum support and IT systems support.
Identifying, resolving and escalating all reported issues and complete all call logs.
Updating the existing databases with changes and the status of each caller / reported issue.
Data entry and maintenance of callers and potential customers’ databases
PERSONAL PROFILE
A creative and enthusiastic person with diverse range of Experience
Well-developed Project Management and ICT skills combined with a flexible attitude
Ability to work in a team and also with Minimal supervision
Flexible in adjusting to changing working Environment and quick to learn New Skills
Good Verbal and written Communication skills, Interpersonal and Relationship building.
Management work flow in ensuring Quality and Efficiency, problem solving skills.
PERSONAL DETAILS
Gender
:
Male
Nationality
:
Kenyan
Year of Birth
:
1985
Languages
:
Fluent in English, Swahili.
INTERESTS
Learning new knowledge
Socializing
Reading
Travelling
REFEREES
1. Amos Nyabiosi
Mobile: -
2. Johannes Oula
Mobile: -
3. Dr. Mwita Nyamohanga
Mobile: -
