David Amannac Okoro

Name: David Amannac Okoro Email:-| Phone:- | Location: Lekki, Lagos State, Nigeria Career Objective A dedicated Customer Support professional with over 2+ years of experience in delivering exceptional client support, building strong relationships, and ensuring customer satisfaction in a tech-driven environment. Seeking to join your team to enhance customer engagement and drive retention. Skills • • • • • • Lead Generation professional using web scraper, instant scraper and apollo.io for lead extraction. CRM specialists like HubSpot, Zendesk and freshdesk. Appointment setting, using calendly, picktime and setmore Telemarketing specialist using intercom Project Management professional Ability to work remotely and collaborate effectively • Email marketing specialist using hubspot as back end tool • Social media marketing specialist Professional Experience Customer Support Representative Wilbanks properties Development Company | July 2022 – October 2024 • • • • Assisted customers with inquiries and technical issues via email and chat. Documented and tracked client issues using CRM software to ensure timely resolution Managed customer relationships and generate sales rates by 55%. Regularly analyzed customer feedback to improve service delivery and processe • • Improved customer response time by 15% through process optimization. Collaborated with the team to create guides and FAQs for common concerns. Education Customer Support Service Digital Witch IT College Tools and Software • • • CRM: HubSpot, Zendesk, and Freshdesk Communication: Slack, Zoom and MS-team Project Management: ClickUp, Asana, Trello and Monday.com • Lead Generation tool: apollo.io, Yelp, yellow pages, Google map, LinkedIn sales Navigator and web scraper. Work Model Flexible and reliable to work 90% remotely monthly!