curriculum vitaé – David A. Flynn
Nationality
Passport Number
Date of Birth
Father’s Name
Sex, Marital Status& Lang.
Email Address
: Indian
: Z-
: 10th April, 1981
: Mr. A.A.Flynn
: Male, Single, & Fluent in English & Hindi
:-
TOTAL WORK EXPERIENCE – 11 YEARS
Company
Designation
Duration
COMPUTER AID
• Technical Implementation & Delivery of Samsung & LG
Digital Signages & Large Format Displays
• SmartClass Lab Implementation & Networking
• Currently working in this organization
Technical Head
5 years
RATEGAIN IT SOLUTIONS PVT.LTD.
• Product Management of RateGain’s Hotel Room Rate
Intelligence & Reputation Management Applications
Associate Product
Manager
1 year
Sr. IT Consultant
2 years 6 months
Asstt. Team Leader
4+ years
Sr. Technical Writer
1 year
Technical Writer
1+ year
Technical
Communicator
9 months
FUJTISU CONSULTING INDIA PVT.LTD.
• End User Documentation of Fujitsu Retail Suite &
GlobalSTORE and their sub-applications
ANNIK TECHNOLOGY SERVICES PVT.LTD.
• CMMi Level 3 and ISO 27001:2005 Project
Documentation and Auditing, Configuration
Management
• Information Security Management, Process
Improvement & Implementation using Lean & Six Sigma;
Yellow Belt Certified, Business Analysis& Solution
Design
LOGICIEL INFORMATION SYSTEMS
• updating of existing content (SDLC and Product
Documentation)
• writing of new content (PDFs)
• MS Office 2000, XP, 2003 (MS Word and MS Excel)
FIORANO SOFTWARE INDIA PVT.LTD.
• Integration Middleware Product Help PDFs
o updating of existing content (SDLC and Product
Documentation)
o writing of new content (PDFs)
o working knowledge of CVS, VSS, &Apache Ant
1.6.5
• Working knowledge of
o Adobe FrameMaker 6.0&RoboHelp x5
o MS Office (MSWord, MSExcel, & MS PowerPoint)
TATA CONSULTANCY SERVICES LTD.
• Experience with editing of SDLC documents
• Technical Writing experience of updating of existing
Compound Help Modules (CHMs)
Total Experience
11+ years
EDUCATIONAL QUALIFICATIONS
Examination
Level
Institution
I.S.C.
I.C.S.E.
Class XII - Intermediate
Class X - High School
Hartmann College, Bareilly
Hartmann College, Bareilly
resumé – David Arnold Flynn
SUMMARY
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Over 11 years of experience in the Information Technology industry including over 10 years of
relevant experience in CMMi Level 3 and ISO 27001: 2005 project & product documentation and 1-year
experience in Product Management.
Yellow Belt Six Sigma Certified – successfully completed numerous Process Improvement projects
using Lean Principles.
Experienced in writing clearly, concisely, and accurately, translating technical information into simple-tounderstand English
Expertise in editing and reviewing technical documentation; both end user and SDLC documentation
Expertise in documentation of Style Guides, Templates, Documentation Maintenance documents, etc.
and standardization of product / project documentation set; including – developmental, training, and end
user.
Experienced in authoring, using, and implementing documentation style guides, following set world
class documentation standards and documentation templates
Experienced in developing instructor led training components, consisting of concept slides, training
documents, work instructions, user manual, process manual, and quick reference guides, installation
guides and release notes
Skilled at authoring Context Sensitive Online Help and Printed Documentation from scratch in
collaboration with Subject Matter Experts (SME) and implementation of Single Sourcing of Content
Methodology using MSWord, RoboHelp and FrameMaker.
Experienced in handling complete product documentation for both Web and Desktop based applications
in various industries like Consulting, Middleware, Telecom, Market Research Operations, Data
Management, Survey Programming, Research & Analytics, & Retail Applications –
Fujitsu Retail Suite v4.3 Documentation Set –
o Point of Sale
o CustomerCENTER
o BackOffice
o LoyaltyMANAGER
o ReturnCENTER
o CampaignMANAGER
Other maintenance and support deliverables of the Fujitsu Retail Suite Documentation Set –
o Configuration Tool Guide
o User Guide Maintenance Instruction Document
o Style Guide for Functional Documentation (SDLC)
o Style Guide for End Use Documentation (User Manuals)
Sound Knowledge of Quality Management Systems (i.e. ISO 9000 series) and Information Security
Management System (ISO 27001:2005)
Sound knowledge of Software Development Life Cycle (SDLC) – Prototype (Functional Point Analysis)
and Agile
Sound knowledge of Documentation Configuration Management and Document Development Life
Cycle (DDLC)
Excellent written and verbal communication skills in English language
An organized professional with immensely strong leadership capabilities with excellent project
management and communication skills and inclined to learning new technologies
SKILLS
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Operating Systems: MS DOS, Windows 2000/XP, Windows 7, Windows 8, Windows 10
Language/ Technology: HTML, JavaScript, MS SQL, VB.NET, ASP.NET, J2EE
Tools: MS Office Suite 2007/2010/2019 (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Outlook),
Adobe FrameMaker, Adobe RoboHelp & Wink
EXPERIENCE
Computer Aid
May 2015 – till date
• Working as Technical Head at Computer Aid, a leading provider of IT Software & Hardware products
RateGain IT Solutions Pvt. Ltd.
May 2014 – May 2015
• Worked as Associate Product Manager at RateGain, a leading provider of hospitality & travel
products
Products in RateGain
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PriceGain (Hotels) – Hotel Room Rate Intelligence Platform
BrandGain – Hotel’s Online Reputation Management Platform
Fujitsu Consulting India Pvt. Ltd.
June 2011 – May 2014
• Working as Sr. IT Consultant for Fujitsu, a leading provider of customer-focused IT & communications
solutions for the global marketplace
Projects in Fujitsu
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Newsletter – Fujitsu Oracle Competency Unit Syndication (FOCUS) newsletter
Project Como Documentation – SDLC (Functional & End User Documentation)
GlobalSTORETM & Fujitsu Retail SuiteTM End User Documentation
Aditya Birla White SPARSH Application SRS Documentation
FOCUS – Fujitsu Oracle Competency Unit Syndication Newsletter, Noida – Editor
July 2013 – May 2014
• Standardizing, maintaining, editing, writing, reviewing, and editing of Content using World Class
Publishing standards
• Mentoring junior editors to perform effective Subject Matter Expert (SME) interviews and gather
articles / whitepapers / reusable components for the benefit of all in the Fujitsu Oracle Competency
via FOCUS
• Formatting the content using standard Fujitsu newsletter template with minimal tailoring /
deviations as well as minimal page count via effective and efficient application of pagination and
line spacing
Project Como – Fujitsu America Inc., US
April 2012 – June 2013
• Authored and Standardized the Document and Format Style Guide for Functional Documentation
of Project Como and its Applications’ User Manuals
• Authored and Standardized the Document and Format Style Guide for End User Documentation of
Project Como and its Applications’ User Manuals
• Reviewed, Edited, and Standardized the Functional Documentation of Project Como
SPARSH Application – Birla White, Aditya Birla Group, Jodhpur, Rajasthan, India
December 2012 – March 2013
• Contributed in bidding of Support project of SPARSH Application
• Won the SRS Documentation Project at client-site
• Documented the Software Requirement Specifications Document (SDLC Documentation) of the
SPARSH Application of Birla White, a subsidiary of the Aditya Birla Group, India
GlobalSTORETM & Fujitsu Retail SuiteTM, Fujitsu America Inc., US
June 2011 – September 2012
• Successfully completed 9 user manuals of both GlobalSTORE and Fujitsu Retail Suite projects of
Fujitsu America Inc.
• Authored a Document Format & Style Guide to design, develop, implement, and utilize world class
documentation standards
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Authored an End User Documentation Maintenance Document to enable end users of GS and FRS
to maintain the end user documentation on their own
Worked closely with GlobalSTORETM and Fujitsu Retail SuiteTM team from Fujitsu America Inc. (FAI
- US) to prepare User Manuals for GlobalSTORETM and Fujitsu Retail SuiteTM
Implemented world class documentation standards via standardized templates for Product
Manuals
Managed the document review process
Managed Conference call with SMEs
Used MS Word and MS Excel
Annik Technology Services Pvt. Ltd., India
July 2007 – June 2011
• Worked as Sr. Technical Writer at Annik in the Software Development Department
• Developed CMMi Level 3 and ISO 27001:2005 compliant Style Guides, Complete Project
Documentation Templates
• Authored Printed User Manuals for web-based applications like Survey Flash Tools
• Authored Flash Based Training / Assistive Documentation using Wink.
• Additionally, performed the roles of Configuration Manager, Information Security Officer – Software
Development, MIS SPOC, Quality SPOC, Business Analyst, Data Analyst, and Project Leader of
VB.NET and ASP.NET projects.
• Yellow Belt Six Sigma Certified – Successfully Completed Numerous Process Improvements projects
using Lean Principles
Logiciel Information Systems Pvt. Ltd. (Avalon Group)
Nov 2006 to Jul 2007
• Worked as Sr. Technical Writer at Logiciel in the Software Development Department
• Authored Printed User Manuals of a powerful database system called DevInfo for UNICEF, UNDP,
UNESCO, etc.
Agilis International, Inc.
May 2006 to Nov 2006
• Worked as Sr. Technical Writer at Agilis in the Software Development Department
• Authored Printed User Manuals of a telecom fraud management system – NetMind®.
Fiorano Software Pvt. Ltd.
May 2005 to May 2006
• Authored Printed User Manuals of Integration Middleware – Fiorano SOA PlatformTM including –
o Fiorano ESBTM
o Fiorano
TM
AdaptersTM
o Fiorano MQ
Tata Consultancy Services Pvt. Ltd.
May 2004 to Feb 2005
• Worked as Technical Communicator at TCS in the TechCom Department
• Experience with editing of SDLC Project documentation
• Authored Online Help (Complied Help Module) for Bechtel India Pvt. Ltd. at client site.
EDUCATION
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B.Sc. (G) Computer Science from St. Stephen’s College, New Delhi
I.S.C. from Hartmann College, Bareilly
I.C.S.E. from Hartmann College, Bareilly
Date: December 14, 2020
DAVID A. FLYNN
