DAVE RUSSEL B. MORALES
Address:
Birthdate:
Contact No.:
Email:
The Grass Residences, Brgy. Santo Cristo, Quezon City
October 13,--
SUMMARY
I am a detail-oriented Virtual Assistant with over 5 years of experience supporting high-paced teams through a
blend of administrative precision and technical expertise. Bilingual in English and Filipino with exceptional
communication skills and a warm, people-centered approach to service. Naturally tech-curious and proficient in a
variety of digital tools, including email management systems, web platforms, social media, and e-commerce
operations. Highly organized, able to follow protocols precisely, multitask effectively, and thrive under pressure.
Additionally, I am passionate about contributing to innovative environments and supporting mission-driven teams.
WORK EXPERIENCE
Oscar’s Produce (E-Commerce)
Virtual Assistant (E-commerce & Administrative Support Specialist)
September 2019 - May 2025
Spearheaded daily operations across multiple online selling platforms including eBay, Amazon,
Poshmark, Grailed, Shopify, and Etsy, ensuring timely listings, competitive pricing, and accurate
product descriptions to drive visibility and increase conversion rates.
Managed and grew various social media accounts by creating engaging content, scheduling
regular posts, responding to customer inquiries, and monitoring analytics to optimize
engagement and brand presence.
Oversaw and maintained stock inventory across sales channels, implementing tools and systems
to track availability, monitor low-stock alerts, and coordinate restocking, reducing fulfillment
delays and improving customer satisfaction.
Provided comprehensive administrative support based on evolving client needs, including
calendar and email management, order processing, document preparation, and customer
communication.
Assisted in the strategic pivot of the client’s business during the COVID-19 pandemic by
coordinating the shift from apparel retail to wholesaling fruits and vegetables; handled logistics,
client communication, and market research to support this transition.
Identified the opportunity to expand market reach through a dedicated website; proposed the
idea, planned the site’s structure, and collaborated with developers to launch a user-friendly ecommerce site that significantly improved brand visibility and boosted online sales.
Maintained accurate financial records using QuickBooks, including encoding and uploading sales
invoices, managing purchases, reconciling transactions, and preparing data for monthly
reporting, ensuring financial transparency and efficiency.
Played a key role in website development, SEO optimization, and landing page design to enhance
site performance and search engine ranking. Worked cross-functionally with remote team
members from the U.S. and Russia, coordinating timelines, clarifying requirements, and
contributing to seamless project execution.
Demonstrated strong attention to detail and communication in delivering daily reports and urgent
tasks.
Pacific Rim Ship Management Pte Ltd (Ventis Maritime Corporation)
General Steward (Messman)
October 2023 - April 2024
Prepared and organized the dining area before and after meals, ensuring efficient and seamless
meal service.
Maintained high standards of cleanliness and hygiene by sanitizing tables, chairs, kitchen
equipment, and food service areas.
Assisted kitchen staff with basic food preparation, including chopping ingredients, portioning
meals, and delivering supplies.
Managed inventory of kitchen and dining supplies; restocked items as needed and handled
distribution and collection of linens for laundering.
Supported housekeeping operations by cleaning officers' quarters, restrooms, and properly
disposing of waste to uphold cleanliness standards.
Adhered to all sanitation, hygiene, and safety protocols, and participated actively in safety drills
and emergency response procedures.
Assisted officers with routine administrative tasks as needed.
PhilEx Solutions Corporation (Pandi Hub)
Social Media Manager and Logistics
November 2019 - November 2020
Developed and implemented creative content strategies to enhance brand visibility, including
designing promotional graphics, writing engaging blog posts, and crafting email newsletters to
attract and retain customers.
Produced multimedia content, such as social media posts and advertisements, to effectively
showcase product features and engage a diverse online audience.
Managed customer service communications by addressing customer inquiries regarding product
availability, order statuses, shipment tracking, and returns. Ensured prompt, professional, and
empathetic responses to enhance customer satisfaction and foster brand loyalty.
Actively monitored and updated customers on the status of their shipments, providing proactive
solutions to delays or issues.
Coordinated the pickup, packaging, and delivery of parcels, overseeing logistics to ensure that
orders were fulfilled accurately and on time. Worked closely with shipping partners to streamline
processes and reduce transit times.
Personally handled the pickup and delivery of parcels, ensuring timely and accurate collection
from suppliers and safe delivery to customers.
Teletech (Alabang)
Customer Service Representative
April 2018 - October 2018
Managed incoming calls from subscribers of a leading U.S. telecom company, providing
exceptional service while maintaining professionalism and a positive demeanor.
Addressed and resolved a wide range of customer concerns, including billing issues, service
disruptions, technical support inquiries, and account updates.
Actively listened to customers' needs and offered tailored solutions, recommending products
and services that best suited their requirements, resulting in increased customer satisfaction and
retention.
Demonstrated a strong ability to adapt to different customer personalities and resolve conflicts
or issues in a calm, solution-focused manner.
Contributed to team performance by meeting or exceeding targets for call handling time,
customer satisfaction, and product upsell goals.
EDUCATION
Bachelor of Science in Marine Engineering (Graduate)
2019 - 2022
Philippine Merchant Marine School - Las Piñas
Dean's Lister (S.Y. 2019 - 2020)
Bachelor of Science in Marketing Management (Undergraduate)
Colegio de San Juan de Letran - Manila
PLATFORMS AND SOFTWARES
PLATFORMS:
Amazon
eBay
Shopify
Poshmark
Grailed
Etsy
Social Medias
SOFTWARES:
QuickBooks
MS Office/Google Workspace
Canva
WordPress
Photoshop
PORTFOLIO
https://oscarsproduce.com
REFERENCES
References are available upon request.
2018
