Dave Quijano
Ocaña Carcar City Cebu 6019 l Contact Number:- l Email Address-
Professional Summary
Experience Claims officer for over 2 years who handle claims both property and motor vehicle insurance. Manage claims end to end until it is finalized.
Skilled in customer service and technical aspect. Assist different customers via phone or email (Australia and America) for over 5 years. Resolving each query, provide excellent customer service meet company objective and goals.
Highlights
Customer service skill
Data Entry and Email Management
Knowledge in Microsoft office
Excellent verbal and written communication skills
Keen to details
Claims Insurance knowledge
Experience
Virtual Assistant-Private Rental Property- 2020
Virtual Assistant for a Rental Property Business(Australia)
Manage messages for prospects to come in for Inspection to get a sale.
Transcribe audio from Client and send it to prospects or Employees
Manage rent payments and send receipts
Follow up tenants for rent payment either via messages or Skype call
Communicate and assist co employees
QBE Insurance-
Claims Manager
Property Home and Content
Handle claims under Property and Motor vehicle Insurance
Receive Calls and Contact claimant to touch base on their claim and guide them throughout claims process
Reviews building and technician's reports and decide claim acceptance base on customer policy.
Process claim until finalize
Motor Vehicle Insurance Claim
Makes Phone calls to claimant within 10 business days and ask for additional information if needed.
Provide liability decision based on Australian road rules.
Reviews Quote and Images, Assessment reports and calls for any clarification.
Manage claim until finalization.
Teleperformance-
TELSTRA
Technical Service Representative
Provide technical and comprehensive service to our customer who has issue on their landline.
Conduct detailed line testing to determine origin of fault line.
Dispatch a technician to be sent out and fix customer’ home phone.
Become a Subject Matter. Assist teams and new hires.
Aegis People Support-
EXPERIAN(Credit Reporting/Score Company)
Retention Specialist and Customer Service
Retain customer who would like to cancel their credit score membership.
Provide customer service via inbound call and assist clients on their query.
Provide technical and detailed guide in how to navigate their membership online.
Education
Bachelor in Entrepreneurship-
University of San Carlos- Cebu City
