Dave Odez

Dave Odezi, Finance Transformation & Operations Leader | Digital Innovation in Fintech Luxembourg, -,- LINKS LinkedIn PROFILE Dynamic Head of Operations with 14+ years in fintech and finance, leading high-impact digital transformations, process automation, and regulatory compliance initiatives. Proven track record in enhancing operational efficiency, optimizing customer experience, and driving data-driven decision-making. Skilled at aligning cross-functional teams to scale operations, leverage cloud-based solutions, and foster resilient, compliant frameworks within high-growth environments. E M P L OY M E N T H I S TO RY Mar 2022 — Present Head, Europe Finance Automation, Tech & Process Improvement, Amazon Luxembourg Role Scope: Oversee automation and process improvement for Europe, impacting operations with an annual $X million budget and teams across 5 regions. • Spearheaded retail-focused finance automation projects, enhancing operational efficiency by 15% and ensuring seamless integration with regulatory standards across the European market. • Led cross-functional initiatives with IT, Compliance, and Risk teams to streamline new product launches, reducing cycle times by 20% and driving a 25% improvement in customer satisfaction. • Advanced data-driven decision-making by designing and implementing Management Information Systems (MIS), which bolstered daily oversight and strategic forecasting. • Provided thought leadership on operational resilience, leveraging cloud architecture and automation tools to enhance scalability and mitigate operational risks. Key Achievements: • Optimized digital transaction workflows through agile methodologies, leading to faster project delivery within budget constraints. • Strengthened operational resilience with a 20% reduction in downtime by implementing robust risk management frameworks and scalable tech solutions. Nov 2014 — Feb 2022 Senior Operations / Finance Analyst, Access Bank Plc Lagos Role Scope: Manage digital transformation initiatives across 600 branches, coordinating with cross-functional teams to drive 30% faster integration processes. • Led the development of the Digital Concierge project, which reduced customer wait times by 35% and set a new benchmark for service excellence in digital banking. • Implemented a feedback-driven customer service model, achieving a 20% increase in customer satisfaction and fostering a customer-centric culture across teams. • Directed KYC/AML compliance for extensive branch networks, improving risk management and achieving regulatory alignment across operations. • Oversaw merger-related operational planning, successfully managing the integration of Diamond Bank’s branches into Access Bank’s framework, enhancing productivity by 30%. Key Achievements: • Delivered a 25% increase in market share for digital services by championing data-informed operational strategies and cross-functional collaboration. • Enhanced branch efficiency by implementing lean operational frameworks, achieving substantial productivity gains. Aug 2013 — Nov 2014 Team Lead, E-Payment Branch Operations , First Bank Plc Calabar • Directed e-payment operations, achieving 25% growth in market share for credit card services and a 20% increase in customer conversion rates. • Deployed regulatory-compliant digital payment solutions, ensuring compliance with industry regulations and improving operational efficiency by 20%. • Supervised change management across multiple branches, aligning digital transformation initiatives with strategic goals and regulatory requirements. Nov 2010 — Aug 2013 Currency Operations Manager, Zenith Bank Plc • Managed currency operations across branches, achieving a 98% audit rating by implementing rigorous compliance measures and improving AML/KYC protocols. • Led AML compliance projects, significantly improving regulatory adherence and enhancing audit outcomes. CORE COMPETENCIES Strategic Financial Leadership & Operational Planning Digital Transformation & Fintech Innovation Regulatory Compliance & Risk Management Process Automation & Cloud Integration Financial Planning, Budgeting, & Forecasting N OTA B L E P R O J E C T S Digital Transformation in Retail Banking Directed digital transformation initiatives at Access Bank, achieving a 25% increase in market share, and coordinated complex interdependencies across departments. Regulatory Compliance Framework Implementation Oversaw AML/KYC compliance projects at Zenith Bank, achieving a 98% audit rating through rigorous adherence to regulatory standards. Finance Automation & Process Optimization Led automation projects at Amazon EU, enhancing efficiency by 15%, streamlining transaction processes, and ensuring compliance with European financial regulations. C E RT I F I C AT I O N S Nov 2023 AWS Cloud Practitioner, AWS Aug 2022 SQL Mastery, CodeWMosh Sep 2021 Business Data Analytics, Wharton School of the University of Pennsylvania) Aug 2018 Lean Six Sigma (Green Belt), APMG Jul 2015 PRINCE 2, EXIN E D U C AT I O N Feb 2005 — Nov 2008 B.Sc. Finance, University of Benin, Benin City L A N G UAG E S English French