Dave Njiru Njoka

DAVE NJIRU NJOKA P.O Box-, Kenya, -,-Nationality Kenyan PROFILE I possess the ability to multitask and prioritize while attending to detail, people oriented and hence an excellent team player with keen entrepreneurial capacity, skilled in finance and business modeling, company analysis, customer service, ICT competence, problem solving and leadership abilities. In addition to this, I’m ready to be a dependable employee capable of carrying out all core business administration and management functions, being able to integrate administration and accounting functions to aid the management team in effective decision making. EMPLOYMENT HISTORY 9th August 2021 — Date Insurance Premium Financing (IPF) Analyst, Asset Finance, NCBA Bank, Nairobi. Job purpose: To deliver exceptional IPF business performance by providing operations support and excellent customer service to clients, with a key focus on data capture. Accountabilities: - Processing, reporting and analyzing IPF loans via Institute of Banking Personnel Selection (IBPS), Customer relationship management (CRM) and Credit Quest (CQ). - Ensure interest rate/facility fee is captured correctly on all applications with zero tolerance to errors resulting to reversals/write offs. - Inputting data accurately. - Cross-selling other bank products. Striving to achieving high level customer service, process controls and set TAT at all times. - Monitoring underwriter exposure limits and IPF lien deposit accounts for all cash covered underwriters. - 100% adherence to procedures, policies and statutory guidelines. Assisting in other IPF process flow queues when called upon in line with the Bank’s BCP policy. - Call back applicants to authenticate applications. Handling customer queries on email and phone. - Attention to detail while examining documents for completeness and authenticity. Achievements: - I was able to discern and help the organization curb income leakage in the IPF department within the first 6 months. This was by preventing external stakeholders from acquiring and siphoning interest from already existing internal business clients, which had always been a blow to the organization. - I have been the champion in the enhancement of the Corporate and SME Workflow for IPF loans being passed through Credit Quest (CQ). 1 10th Dec 2018 - 6th August 2021 Customer Service Officer, Digital Business, NCBA Bank, Nairobi. - Opening and maintaining customer accounts by recording account information. - Processing cards, preparing correspondences and fulfilling customer needs to ensure customer satisfaction. - Resolving product or service problems by resolving the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Recommending potential products or services to management by collecting customer information and analyzing customer needs as per the CBK. - Managing numerous incoming calls. - Generating sales lead and opportunities. - Handling complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Achievements: Being able to organize and arrange for meetings for my manager and me with various organizations to help get NCBAloop activations to aid increase in the NCBAloop customers. Sep 2017 — Nov 2017 Teller, Kava Kenya, Nairobi. - Working with the dashboard to fil1 in daily transactions. - Collecting cash and recording the transactions. - Dealing with bank transactions. - Making reconciliations at the end of the day. 2 May 2017 — Aug 2017 Finance Attache', the Judiciary-Milimani Courts, Nairobi - Working in the deposit management section. - Working wlth the cashbook management and examination section. - With the Judiciary Financial Management Information System (JFMIS). EDUCATION Current May 2014 — Nov 2017 CPA Part II, KASNEB Attained a pass on the completed sections. B.COM - Finance, KCA University Attained a 2nd class upper division. 2010 - 2013 2005 - 2009 KCSE, Kianyaga Boys High School Qualification: BKCPE, Archbishop Gitari Njuki-ini Primary School SKILLS - Analytical skills - Building networks for social and professional purpose. - Self-motivated, obedient and responsible. - Dynamic, industrious, creative and innovative. - Customer service skills. - Product knowledge. EXTRA-CURRICULAR ACTIVITIES - Takes part in outdoor activities. - Reading finance and accounting journals. REFERENCES Dominic Oduor. Customer Service Manager, Asset Finance. NCBA Bank.-Alice Gakumu. Head, Operations and Customer Experience, Asset Finance, NCBA Bank.- Abraham Choge. Principal Accountant at The Judiciary.-Telephone:- 3 COURSES Current CPA Part II, KASNEB 2014 - 2017 Bcom-Finance, KCA University LANGUAGES English 4 -Proficient Swahili -Native speaker