I have over 12 years of experience in Contact Centers delivering exceptional support.
For company's like Dish TV, Sirius XM Satellite Radio, At&t, Amway and Verizon as well as other well known companies. I was employed in call centers and served as Supervisor for over 2 years, I was also product and sales trainer for both inbound customer support and outbound sales campaigns. I have experience on customer service retention, I am fast learner and I am always trying to maximize my skills and acquire new ones as well. I can provide e-mail, phone, and chat support and will do everything I can to provide excellent customer service to your clients. Communication is my passion, and I firmly believe in fully comprehending customer's needs in order to achieve customer satisfaction. With all the experience I have gained over the 12 years, I have achieved to give the highest quality customer service, such as patience, active listening, clarity, positive attitude, time management, empathy, calmness, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible experience to customers.