Dave Madriaga

DAVE MADRIAGA Address: Centro, Guinobatan, Calapan City, Oriental Mindoro Phone: - Email:- OBJECTIVE To be able to provide efficient and effective service to my client with integrity, transparency, and accountability and to be able to share my knowledge, profession, and experience with the company. EXPERIENCE Rocket Station | Virtual Assistant ● ● ● ● ● [ March 2022 - Present ] Property management customer service Create work orders, check status, provide timelines and resolutions Invoice tenants for monthly rent and receive payments in Quickbooks Invoice tenants for maintenance and repairs then receive payments in Quickbooks Prepare and process security deposits in Quickbooks Department of the Interior and Local Government [ October 2020 - December 2021 ] Team Leader ● ● ● ● ● Worked to resolve complaints and problems while demonstrating professionalism and courtesy to the patients Assisted customers in identifying issues and explained solutions to restore service and functionality Improved the mobilization of the contact tracer and guided them throughout the process Conducted health education to confirm COVID-19 cases per Department of Health protocols Completed and submitted accurate, up-to-date records of actions and accomplished relevant records and compliance Contact Tracer ● ● ● ● Conducted case interview, profiling, initial public health risk assessments of COVID-19 cases Conducted daily monitoring of close and general contacts for at least 14 days Submitted of accomplished prescribed form for close contacts/contact tracing Reported surveillance activities on violation of the minimum health standards The Country Bank | Branch Accountant ● ● ● ● ● Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration, and bookkeeping Set up and improved accounting systems and processes to meet business needs Prepared documents, reports, and presentations for executives and board members Managed the entire accounting cycle including gathering information, preparing documents, finalizing reports, and closing books Tracked financial progress by creating the quarterly and yearly balance sheet Tamaraw Technohub Inc. | Account Specialist ● [ November 2017 - February 2020 ] Placed new customer orders and scheduled appointments [ June 2017 - September 2017 ] ● ● ● ● Completed routine and complex account updates to resolve problems Demonstrated products and specific features at customer locations and special events Branded products through effective salesmanship and maintaining a long-term relationship with clients Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings Commission on Audit | Student Intern ● ● ● ● [ May 2017 - September 2017 ] Helped with administrative support, including managing incoming calls, coordinating files, and sorting mail Supported student learning objectives through personalized and small group assistance Reported back to instructor and management to receive day-to-day tasks and responsibilities Kept physical files and digitized records organized for easy updating and retrieval Handled client correspondence and tracked records to foster efficiency EDUCATION College/Vocational level 2017 ] [ 2011 - Divine Word College of Calapan Bachelor of Science in Accounting Technology Secondary level 2007 - 2011 ] [ Mindoro State College of Agriculture and Technology SKILLS ● ● ● ● ● ● ● ● ● ● ● ● Email and chat communication Certified bookkeeper Intermediate knowledge in accounting and auditing Financial management Data entry Online research Basic property management administration Time management Attention to detail Multitasking Risk assessment Basic picture and video editing TOOLS 1 Poor MS Word / Google Docs MS Excel / Google Sheets MS PowerPoint / Google Slides Google Drive 2 Fair 3 Good 4 Very Good 5 Advanced X X X X Facebook Instagram Twitter LinkedIn QuickBooks Zoom Adobe Photoshop Adobe PDF X X X X X X X X