DAVE CUTCHON
- • Mabalacat, Philippines •-
PROFESSIONAL SUMMARY
Resourceful, self-starter, and solutions-oriented customer service professional with three years of
extensive background in working with high-volume customer interactions while maintaining customer
satisfaction. Capable of providing outstanding support, handling multiple tasks at once, and
promoting conflict resolution through efficient communication, problem-solving, and relationshipbuilding.
PROFESSIONAL EXPERIENCE
Positive Promotions / Office Beacon - Clark, Philippines
08/10/2021 - 09/31/2022
Customer Service Specialist
Effectively handled four departments in operations while ensuring quality service.
Executed highly effective promotional approaches through phone and email to drive sales of the
company's products, resulting in an average of over 10 daily orders, with individual orders
averaging between $200 and $3500.
Demonstrated effective problem-solving abilities by identifying alternative options for an
unavailable item from existing orders, resulting in a significant decrease in order cancellations by
83%.
Engaged in collaborative efforts with the internal logistics team and vendor relations managers to
optimize shipment processes and improve delivery performance by more than 95%.
AT&T ISM / SITEL - Tarlac City, Philippines
10/23/2019 - 05/31/2021
Customer Service Representative & Technical Support Tier 1
Developed and improved the capabilities of customer service team by exceeding metrics.
Provided daily technical support services for smartphones, mobile applications, cable and
streaming TVs, with a success rate of over 80%.
Achieved high customer satisfaction ratings ranging from 78% to 91% by conducting timely
follow-up calls within 2-3 days to ensure complete resolution of concerns and issues.
Successfully delivered 5-11 sales per day by evaluating customer preferences and actively
promoting the company's products and services.
AT&T / Sutherland - Tarlac City, Philippines
07/31/2019 - 10/31/2019
Customer Service Representative
Used strong communication skills to collaborate with customers to ensure efficient service.
Effectively managed approximately 65 incoming calls daily.
Courteously and competently resolved all customer complaints, and took ownership from first
contact to final resolution in a timely fashion.
Provided products and services information to customers over the phone.
EDUCATION
STI College - Tarlac City, Philippines
Bachelor of Science in Information Technology
August 2018 - May 2019
PROFESSIONAL SKILLS
Proficient in computer troubleshooting and numerous computer technologies.
Outstanding organizational, multitasking, and problem-solving abilities.
Positive attitude and willingness to go above and beyond to assist customers.
Keen to take initiative.
Ability to work under pressure and meet tight deadlines while maintaining the quality of work.
