Dave A. Costelo II

Dave A. Costelo II Blk.20 Lot 8 Deca Homes, Cabantian Davao City Philippines 8000-Skype: davecostelo220 Mobile:- Objective: Seeking a Challenging Job to sharpen my skills and utilize my experience from my previous work for the benefit of the company as well as for my personal growth and professional advancement. Work Experience: Call Center Agent/Customer Service Representative Six Eleven Global Services 2nd Floor Tumble Tots Building Mabini corner Araullo Streets, Davao City, Philippines July 2008-August 2013 Duties and Responsibilities: o Doing upselling. o Handled live chat sessions involving pre/post-sale inquiries, billing issues, order processing and technical issues. o Answering questions, suggesting solutions to problems, providing information and giving instruction. Virtual Assistant/Solo Ad Manager Kick Ass Solos/Internet Marketing Jerusalem, Israel April 2014-June 2016 Duties and Responsibilities: o Updating client excel sheet from time to time o Researching new products via AliExpress o Promoting the client’s product and services through Facebook, and other related platforms. o Manage clients multiple email address and answer emails in a timely manner o Upload videos and pictures in the clients website/ WordPress o Manage customers multiple Facebook pages and answer pre-sale inquiries and billing issues related to our products. Virtual Assistant/E-commerce Support iTrend Media 2920 Major Mackenzie Dr E. Ontario, Canada November 2016-April 2017 Duties and Responsibilities o Fulfill orders via Shopify o Answer customers inquiries via Fresh Desk o Product research via AliExpress o Manage customers multiple Facebook pages Education/Trainings: Bachelor Science of Secondary Education-English University of Mindanao SY:- Mr. Outsource Virtual Assistant Bootcamp Mr. Outsource Liberating Entrepreneurs Door 1 2/F Aala Building Camia Street Juna Subdivision Barangay Matina Crossing, Davao City, Philippines 8000 February- Hours Call Center Finishing Course JIB e-Academy and Solutions 2nd Floor Tumble Tots Building Mabini corner Araullo Streets, Davao City, Philippines April 2008 References: Joseph Brian Chua SixEleven Global Teleservices Tech-Chat Support –Team Leader Yuli Azarch CEO & Founder Yuli Azarch Inc Skype: yuli.azarch Email:- Emmanual K. David iTrend Media Inc. Skype: ekjrhmail Email:-