Dave A. Costelo Ii

DAVE A. COSTELO II Davao City, Philippines 8000 Dedicated Customer Support Virtual Assistant with eCommerce Expertise | Focused on Delivering Exceptional Service & Driving Team Success I am seeking a dynamic role where I can apply my extensive experience in customer support and eCommerce operations. My goal is to contribute meaningfully to the company’s success by providing excellent service, streamlining support processes, and continuously developing my skills for long-term growth and impact. EDUCATIONAL BACKGROUND Bachelors Degree in Education University of Mindanao- December 2018 SKILLS AND PROFICIENCIES Customer Service E-commerce/Dropshipping Teaching (online/offline) WORK EXPERIENCE CUSTOMER SERVICEMANAGER/ E-COMMERCE Redge Fit (April 2020 - June 2025) Supervised daily operations within the customer service department to ensure efficient performance. Developed and implemented customer service procedures, policies, and quality standards. Processed and prioritized customer orders in Shopify and Amazon; scheduled and coordinated shipments via 3PL partners in line with sales policies and customer expectations. Customized chargeback and dispute response templates for Shopify and PayPal. Managed Amazon inventory replenishment and initiated stock transfers as needed. Monitored both Fulfilled by Amazon (FBA) and Fulfilled by Merchant (FBM) shipments to ensure timely delivery. Oversaw inventory and logistics operations via back office systems and coordinated with logistics partners through WhatsApp. Recruited and trained new virtual assistants, ensuring smooth onboarding and role alignment. Managed brand presence across social media platforms including Facebook, Twitter, Instagram, and YouTube. Monitored customer reviews and feedback on Trustpilot, Google Play, and Apple Support, responding to both positive and negative comments to improve app and service performance SENIOR HIGH SCHOOLTEACHER The Rizal MemorialColleges (May 2019 - July 2021) Adapted assignments and activities to accommodate diverse student learning needs. Designed English lesson plans aligned with national curriculum standards. Delivered engaging and structured lectures using a variety of teaching methods. Integrated learning technologies into lesson planning and instruction to enhance student engagement and understanding. TECHNICAL SKILLS Shipbob Shiphero Shopify Amazon Walmart Canva Gorgias Zendesk Buffer Loox Aliexpress Alibaba TrustPilot Google and Apple Review CHARACTER REFERENCE Philippe Madeleine Dugang Social Media Manager-Redge Fit ESL (ENGLISH AS A SECOND LANGUAGE) 51Talk (May 2019 - May 2020) Instructed Chinese children and professionals in English as a second language through engaging online lessons. Facilitated pronunciation, grammar, and vocabulary development using structured online teaching platforms. VIRTUAL ASSISTANT/ E-COMMERCE SUPPORT Internet Marketing (April 2014-June 2018) Processed product orders, managed fulfillment, and generated tracking numbers. Coordinated with courier providers, suppliers, and customers regarding complaints, order cancellations, and shipping status. Developed a customer service system to uphold the brand’s industry-leading standards. Modified templates for chargeback and dispute responses in both Shopify and PayPal. Fulfilled Shopify orders using the Oberlo integration. CALL CENTER AGENT/CUSTOMER SERVICE REPRESENTATIVE Six Eleven Global Services (April 2008 - August 2013) Handled live chat sessions involving pre/post-sale inquiries, billing issues, order processing, and technical issues.