Daudi Rugoye Mkama

I am a motivated IT Support and Networking professional with hands-on skills in computer maintenance, software installation, networking, and user support. I have experience assisting users with technical issues, installing and configuring operating systems and applications, managing records, and providing day-to-day IT support.

I hold a CCNA certification (Cisco Certified Network Associate), which has equipped me with strong knowledge of networking fundamentals, including LAN/WAN, IP addressing, routing and switching, and basic network troubleshooting. I am confident in setting up and maintaining small office networks and ensuring systems run efficiently.

My skills include:

• IT support and user assistance

• Computer maintenance and troubleshooting

• Software installation and configuration

• Basic networking and network support

• Data entry and records management

• Microsoft Office (Word, Excel, PowerPoint)

• Technical problem solving and communication

I am a reliable, fast learner and ready to work remotely with individuals, startups, and organizations that need dependable IT support. I am available for both short-term tasks and long-term remote work, and I am committed to delivering quality results and continuous improvement.

I am open to entry-level and junior IT roles and eager to grow my experience while adding value to my clients.