Dauda Bola
Berger Lagos, Lagos • - •-
Virtual Assistant | Administrative Support Specialist | Social Media Manager
Highly organized and detail-oriented Virtual Assistant with expertise in administrative
support, project management, and Scrum Master responsibilities. Proficient in various
software and tools, with a strong background in customer service and communication.
WORK EXPERIENCE
Multi lp • Remote • 06/2023 - Present
Virtual Assistant • Freelancer
• Implemented software tools that saved 10 hours per week in administrative tasks,
boosting productivity.
• Increased efficiency by 20% by optimizing email communication processes and
streamlining scheduling, reducing administrative overhead.
• Managed complex data entry tasks with 99% accuracy, contributing to the smooth
operation of business functions.
• Enhanced customer satisfaction by 15% through effective support and timely resolution
of client inquiries.
• Provided exceptional customer support and handled inquiries with a focus on client
satisfaction
Learntor • 01/2022 - 12/2023
Scrum Master
• Facilitated scrim ceremonies include daily stand-ups, sprint planning, reviews, and
retrospectives.
• Enhanced collaboration between product owners and development teams, leading to
clearer backlog prioritization and a 20% reduction in development cycle time.
• Successfully led Agile teams, resulting in the timely delivery of 95% of project milestones
and practices.
• Fostered a culture of continuous improvement, resulting in a 25% increase in overall
team efficiency.
Lagos International Water conference ( LIWAC ) • Remote • 02/2023 - 05/2023
Social Media Manager • Freelancer
• Increased social media engagement by 50% through the development and execution of
targeted content strategies.
• Social media grew by 35% in three months by creating visually appealing and relevant
content.
• Achieved 75% increase in event attendance by promoting the conference across
multiple platforms.
• Achieved 40% increase in audience engagement compared to the previous year,
resulting in higher brand visibility and customer interaction.
EDUCATION
Alx Virtual Assistant
AWARDS & SCHOLARSHIPS
best Volunteer of the week
Liwac
VOLUNTEERING & LEADERSHIP
Lagos International Water conference ( LIWAC ) • 01/2024 - 12/2024
Social Media Manager ( Volunteer )
Developed and implemented social media strategies to increase online presence and
engagement. Created and curated content for various social media platforms. Monitored
and analyzed social media metrics to assess performance and adjust strategies.
SKILLS
Administrative Support, Agile Methodologies, Communication and Collaboration, Customer
Service, Problem Solving, Project Management, Scrum Master, Social Media Management,
Time Management, Virtual Assistance
