Daryll Buenaventura

DARYLL BUENAVENTURA VIRTUAL ASSISTANT AND CUSTOMER SUPPORT SUMMARY CONTACT DETAILS Phone - Email dharyll0015gmail.com Skype live:dharyll0015 EDUCATION University of the East- Bachelor of science in Electronics and communication Engineering Our Lady of Lourdes College- Bachelor of science in Information Technology SKILLS Microsoft Excel Google Sheet Canva Asana Microsoft Office Google Calendar Experienced Virtual Assistant and Customer Support Representative with a strong track record in managing a variety of administrative tasks, ensuring customer satisfaction, and delivering exceptional service. Skilled in handling a wide range of responsibilities, from data entry and scheduling to troubleshooting and client communication. Proven ability to coordinate projects efficiently, maintain organized schedules, and provide timely updates, all while fostering positive relationships with customers. Adept at multitasking in fast-paced environments and utilizing problem-solving skills to meet client needs and exceed expectations EMPLOYMENT HISTORY Virtual Assistant , Ihor Online Store December 2021 to February 2025 Assisted Clients in managing Online Products. Tracking daily product matches and unmatch products Ensuring product credibility to gurantee customer satisfaction. Confirming and checking listed items to ensure that all products listed online are legitimate by verifying the manufacturer brand and SKU. Health Care Administrative Assistant, Tapestry January 2023 to January 2025 Assisted clients with daily tasks such as email updates, project status, and team performance. Contacting clinicians via phone calls, email, chat or fax to acquire patient demographics and medical insurance information. Updating patient and insurance information in our records, as well as verifying their insurance coverage. Developed and managed efficient systems for tracking and organizing patient information. Collaborated on providing updates to both clients and the entire team. Managed and created team trackers to ensure productivity and meet deadlines. Senior Process Executive, Cognizant Technology Solutions Philippines January 2021 to Aprll 2022 Contacted companies via phone calls to verify that their security measures are up to date, specifically for those using the Salesforce system. Technical Service Representative, Logitech - Teletech October 2020 to January 2021 Handled inbound calls from customers who were having issues and concerns with their products. Provided technical assistance to customers while maintaining customer satisfaction. Lead Generation Specialist, Demand Science August 2018 to November 2019 Handled outbound calls to potential clients and leads to introduce products or services and generate interest. Engaged prospects, qualified leads, scheduled appointments for the sales team, and provided relevant information to drive sales growth. Sales Representative, Bell Canada and Sprint Concentrix July 2016 to July 2018 Handled inbound calls from customers who had concerns with their bills or services. Addressed customers' concerns while providing customer satisfaction to maintain long-term business relationships. Looked for opportunities to pitch sales and increase business profit by presenting options and benefits of new services. Meeting team productivity goals and performance statistics. Customer Service Representative, Microsoft - Convergys November 2014 to March 2016 Handled Emails and inbound calls from customers who had concerns with their Software. Addressed customers' concerns while providing customer satisfaction to maintain long-term business relationships. Assisted with troubleshooting via email or phone. CERTIFICATES