Daryl Vincent Mondilla
Blk 70 Lot 28 Rosalina Village, Davao, Philippines
--LinkedIn: https://tinyurl.com/3he3y98p
Work Experience
Client Success Representative
Packiyo Inc - Davao City
May 2024 to December 2024
Provided assistance for users when it comes to troubleshooting, best practices with the app. We communicate via
email, chat, and phone to resolve technical issues, report bugs, and improve customer satisfaction.
Team Leader / Technical Support
Snapscale - Davao City
April 2019 to December 2023
Handled multiple campaigns in the field of technical support, general virtual assistance, and customer service. Being a
Quality Analyst is part of the job also where I am making sure every agent follows proper procedures in every call.
Customer Service Representative
AWESOME OS Davao City - Davao City
October 2016 to March 2017
Did customer service work for a fashion account.
Customer Service Representative
iQor - Davao City
August 2015 to June 2016
Did customer service work for a clothing company and flower delivery
Education
College Graduate in Computer Graphics and Animation
Ama Computer Learning Center - Davao City
June 2010 to April 2012
High School Graduate
Rogationist Academy - Davao City
June2004 to April 2007
Skills
• Customer service
• Leadership
• Microsoft Office
• Communication skills
• Organizational skills
• Technical support
References
Mark Ian Baugbog
Head of Managed Services
LinkedIn: https://tinyurl.com/2myh6xux
ViewQwest
Albert Yoshida
Country Manager
LinkedIn: https://tinyurl.com/2pz42mfj
Snapscale
Nicholas Daniel Richards
CEO
LinkedIn: https://tinyurl.com/ymunhdwt
Packiyo Inc
