Daryl Ryan Gallardo

Daryl Ryan C. Gallardo #116 Sumulong Highway Mayamot., Antipolo City Phone:- /- E-mail:-/- WORK EXPERIENCE Accenture (February 2017 – April 2017) Position: Senior Anaylst - Drive interaction with customers to maintain customer satisfaction. - Responsible for delivering the customer Onboarding Experience for Office 365. - Interacting with internal MS partners, Enterprise services, and support teams, field sales organizations and Office 365 business groups in support of customer needs. Ingram Micro (August 2014 – February 2017) Position: Webhosting Specialist/Service Desk Level 2 Specialist - Assist resellers in managing their cloud accounts - Assist users in configuring their Hosted Exchange services - Provide support for Office 365 - Provide VPS and Web Hosting support (Windows and Linux) Wizardsgroup Inc. (July 2011 – April 2014) Position: Functional Consultant - Provide support to the users in matters related applications of the software - Interact with clients or end users - Create process documents and end user manuals - Determine the configurations required for the implementation of the software - Ticket Validation On the Job Training: GarintGlobal Equipment and Information Technology Corporation • Perform technical services at ABS-CBN Broadcasting Corporation Trainings Received: • GROW: Goal Reality Options Will (August 1-5, 2016) • UNIX/LINUX FUNDAMENTALS (February 15-19, 2016) • Course: 20346B-Managing Office 365 Identities and Services (February 16-20, 2015) • Microsoft Official Course: 6419B – Configuring, Managing and Maintaining Windows Server 2008-based Servers (February 06-10, 2012) Certification Received: • 346 Managing Office 365 Identities and Requirements (May 18, 2015) SEMINARS ATTENDED (2006) (2008) - JPCS Microsoft Olympics - Pre-Practicum Orientation and Oral Communication Seminar 2008 with the theme Getting ready for the “Market” (2009) - Database Workshop (2009) - Philippine Youth Congress in IT -) - Computer Wizard -) - JPCS General Assembly -) - JPCS Lecture Forum Computer Literacy: Computer Programs (Visual Basic, Java, Unix/Linux scripting BASH); MS Office (MSWord, MSExcel, MSOutlook, MSAccess, MSPowerPoint, Skype, OneDrive, OneNote); SharePoint; Apple Mail; BMC Software Remedy; Microsoft Dynamics CRM; LivePerson; Remote Desktop Connection; LogMeIn; PuTTY; FileZilla Skills / Abilities: Organizational skill, interpersonal skill, enthusiastic, quick learner, hardworking, stays calm under pressure, Networking, Troubleshooting of Software and Hardware, Programming EDUCATIONAL BACKGROUND • - - Centro Escolar University, Manila Bachelor of Science in Computer Science and Information System EXTRA-CURRICULAR ACTIVITIES Membership/Affiliations: JPCS -), JPCS Nationals (2009), Math Club (2006, 2009), Social Science Society (2009) CHARACTER REFERENCES: Lester Lewis Reyes Supervisor, Trends & Technologies, Inc- Adrian Briones Senior Analyst, Accenture- Eric Balba Linux System Admin, MeteoGroup- Marlon Villaneza Team Lead, Accenture-