Daryl Panela

With over eight years of progressive experience in the call center industry—starting as a Customer Service Agent and advancing to an Operations Team Manager—I bring a comprehensive understanding of customer support operations, performance management, and team leadership.

Beginning my career on the front lines as a Customer Experience Agent, I developed a strong foundation in handling diverse customer inquiries with professionalism, empathy, and efficiency. I consistently ranked among the top performers in CSAT and call quality, which led to my promotion into leadership. As an Operations Team Manager, I have successfully led teams of 15–20 agents, optimized workflows, and implemented coaching strategies that boosted team performance and morale.

Now, I am seeking to return to a more focused call support role where I can apply my deep knowledge of customer service standards and contribute to a team’s frontline success. I am especially drawn to this opportunity because of the potential for work-life balance, which I value highly at this stage in my career.

I am confident that my hands-on experience, leadership background, and strong communication skills make me a well-rounded candidate for this role. I would welcome the chance to bring my expertise and positive energy to your team and contribute to delivering exceptional customer experiences.