DARYL LOUISE
AMORES
A D M I N A S S I S T A N T , C U S T O M E R
S U P P O R T R E P R E S E N T A T I V E ,
C O N T E N T M O D E R A T O R , B A N K E R
ABOUT ME
CONTACT--326 Antipolo St. Mandaluyong
City
EDUCATION
I am a dedicated and hardworking individual who values
honesty and good working relationships. My professional
experience enables me to meet my clients' needs and
expectations.
I am a systematic, trustworthy, and organized person. I
have outstanding interpersonal skills, work well in a team,
and am eager to learn and acquire new talents.
I seek to work for a reputable company that offers
opportunities for career development and an environment
that will provide me the opportunity to share my
professional experiences.
Bachelor of Science in
Business Administration
Major in Computer
Information Science
Administrative Assistant
La Consolacion College, Mendiola
Manila
2012 - present
Year 2000 – 2004
Highschool Education
St. Mary’s Academy
Year 1996 – 2000
Elementary Education
St. Mary’s Academy
Year 1994 – 1996
Colegio De Sta. Rosa Makati
Year 1990 – 1994
SKILLS & EXPERTISE
Customer Service
Trustworthiness
Teamwork
Meeting deadlines
EXPERIENCE
Upwork (various clients)
Administrative work (data entry, web research, email
management, email outreach, transcription, content
moderation, social media engagement)
General Annotator
Business Trends
March 4, 2024 - February 3, 2025 (contract based)
Created data queries for NL2billing, NL2RQS, and HCM APIs in
accordance with project guidelines and specifications.
Collected and annotated human feedback on image generation by rating
image samples
Annotate with bounding boxes on complex layout documents for precise
element identification
Sales/Customer Support Representative
FurShur Inc
Feb 2021 - February 2023
Handle and resolve customer requests and complaints,
respond to customer inquiries on simpletexting, intercom
Prepare internal teams for incoming sales calls
Data entry across internal tools
Review customer complaints and concerns and seek to
improve all aspects of the customer experience with the
company
Attention to details
PBN Manager/Content Logistics
Critical thinking
Aug 2016 – Oct 2019
Resilience
Open Life Media
Anchor Text Planning, Wordpress Site Technical Setup
Article review for Posting, Quality Control, Article Content
Posting, Guest Post Ordering
Buying New Hosting, Planning Hosts, Setting up domains, etc
Administrative Assistant
LANGUAGE
Filipino
English
TRAININGS/SEMINARS
ATTENDED
Security and Bank Frauds
(March 20, 2006)
Signature Verification (March
21, 2006)
Counterfeit Detection (March
22, 2006)
Total Customer Satisfaction
(March 23, 2006)
Mock – up Branch Training
for Service Associates (March
24 – Apr. 5, 2006)
Fraud Awareness Training
Program (March 31, 2007)
Sales Essentials (November
2009)
Philippine National Bank
February 2015 – Oct 2016
Schedules meetings and supports visitors.
Ensures confidentiality of records, reports and information
prepared, maintained and handled
Consolidating and preparing reports and presentations
Provides administrative support to ensure efficient operation
of office.
Sales & Service Associate / Bank Teller
Philippine National Bank
July 2014– February 2015
Responsible for balancing branch totals, clearing, preparation
and submission of reports and other related back office
functions. In-charge of account opening and other platform
functions; deposit account servicing, processing of payments,
receipts, and monetary transactions.
Sales Associate/New Accounts
United Coconut Planters Bank
August 25, 2009 – March 2, 2012
Handles inquiries and complaints of clients.
Assists in the in-house marketing, processes CTD (Peso and
FCDU), Money Market and Trust transactions: opening,
extension, renewal, roll - over and termination.
Encodes non-financial data (client and account information) in
the CASA and PSD/CTD systems.
Account opening
Ensures completeness of loan documents and forwards them
to the Branch Operations Officer for custody.
Teller
United Coconut Planters Bank
March 1, 2006 – August 24, 2009
Accepts deposits, payments & processes withdrawals
Encodes necessary data (BIR)
Callbacks/reviews transactions of other tellers
Performs client visits on an as need basis to pick up cash &
check deposits (Meralco)
Reviews overall transactions for balancing
Balances the atm machine
Client Service Associate
Banco De Oro
March 2005 – May 2005
Responsible for providing accurate, efficient and timely
processing of over-the-counter transactions pertaining to
deposits, withdrawals, payments, foreign currencies and other
miscellaneous transactions.
