Daryl Jane Casilan

DARYL JANE A. CASILAN Mobile number: - Email address:-Work Experiences: Company Name: Signature Notary Ink Duration : October 2016 – February 2017 Position Title : General Virtual Assistant/Customer Service  Email Management using go.daddy webmail  Administrator of Zenefits, organize new hires and payroll  Update and Maintain customer’s record in CRM (Zoho)  Use Trello for daily task to work on.  Use Zendesk Chat to answer live inquiries from customers.  Update office address and contact details in Yelp.  Use Ring Central to receive calls and do follow ups.  Other admin task. Company Name: Embassy Source (Pulse Real Estate) Duration : July 2016 – December 2016 Position Title : Virtual Assistant  Call Apartment Renters to see if they want to purchase a new home  Circle Prospecting  Appointment Setter  Use CRM (Vulcan7) to dial out leads  Send EOD report Company Name: Accenture Philippines Inc. (Origin Energy Ltd) Duration : April 2015 - May 2016 Position Title : Collections Specialist  Phone Handling  Collect Payment from delinquent accounts  Assist customer for Hardship  Email Management  Send EOD report  Update and Maintain customer’s record in CRM (SAP) Company Name: Acquire Asia Pacific (Flexirent Capital Pty Ltd) Duration : March 2013 - February 2015 Position Title : Collections Specialist  Phone Handling  Collect Payment from delinquent accounts  Assist customer for Hardship  Skip trace using white pages & Veda Search  Generate data, scrub and upload it to the system to be used in the Dialer.  Email Management  Maintain records and send daily reports in an excel file. Company Name: WNS Global Services Phils. (NYK Line) Duration : February 2012 - March 2013 Position Title : Financial Associate (A/R Collections)  Sending of SOA (Statement of Account) to top 500 fortune companies in the U.S  Reconciliation of invoices  Sending & Editing Invoices  Do Detention & Demurrage billing and disputes  Calendar Management to send out invites for meetings with CEO’s, managers and A/P’s.  Email Management  Make sure deadlines are met Company Name: APAC Customer Services Inc. (Sirius XM Radio Inc.) Duration : July 2009 - April 2011 Position Title : Listener Care Representative- Retention  Phone handling  Input data into the system for new accounts  Upsell radios  Assist minor troubleshooting  Answer billing and general inquiries  Save customers who wants to cancel their subscriptions. EDUCATION BS Accountancy | Asian Development Foundation College-