Daryl Alivio

Daryl Alcontin Alivio Beverly Hills, Suarez Lone District of Iligan -- EMPLOYMENT HISTORY Teleperformance Cagayan De Oro City, Philippines August 6, 2019- January 14, 2021 Customer Service Representative - Account and Technical Expert Answering inbound calls in a friendly and courteous manner Using the appropriate dialing systems to make outbound customer/ client calls Discussing billing or technical issues with a customer, researching the issues, and providing the appropriate solutions Informing customers about additional products and services Escalating customer calls to supervisors when needed Improving customer retention through specialized programs and services Utilizing proprietary software systems to complete service orders and requests Answering customer questions regarding services, products, billing, claims, and equipment Raffles Dubai Sheikh Rashid Road, Dubai October 2016- June 2019 Solo (Italian Restaurant) – Server Department Trainer Welcome and seat guests, present and discuss menus, answer questions and provide suggestions on food and beverage options. Maintained detailed knowledge of menu items and ingredients to drive sales Take orders and enter into a POS system. Collaborated with the kitchen through POS and verbally to maximize the customer satisfaction Utilized a personal system to organize customers' orders and provide excellent service Acquired loyal customers and received outstanding reviews Responsible for the new comers to be trained. Create awareness of the importance of trainings Help set standards for the respective department Sheraton Jumeirah Beach Resort Jumeirah Beach Residence, Dubai November 2015- October 2016 Ciao Ristorante (Italian Fine Dining) - Waiter Certificates Certificate of Excellence in Food and Beverage Academy (Top Scorer) Certificate of The Most Passionate Associate of the Department (June 2016) Al Dana Club Doha, Qatar November 2013- November 2015 Food and Beverage - Waiter Nimro Restaurant (Seafood Restaurant) Al hasbah Restaurant (Mediterranean Restaurant) Dorrah Lounge (Coffee Lounge) Education College Mindanao State University- Iligan Institute of Technology Bachelor of Science in Education Major in Mathematics College level (4th year). Academic Year- High School Iligan Capitol College- High School Department Iligan City, Philippines School Year- Communication Skills  Tagalog (Native Language)  English (Intermediate) Reference  List of references will be provided upon request Daryl Alcontin Alivio Applicant