Darwin Verdida

Darwin Verdida (- |-| Paranaque City, National Capital Region Experience 16 years of total experience Mar 2018 – July 2019 Customer Service (1 year 5 months) CourseHorse Industry Specialization Role Position Level Education Customer Service Others Non-Executive • Handle email inquiry from schools and students • Process refund and reschedule for students • Update data of schools and students using Zendesk, Google spreadsheet, and Zoho Oct 2015 - Oct 2017 Sr. Operations Rep (2 years 1 month) Capital One Philippines Support Services Corp. | Philippines Industry Specialization Role Position Level Banking / Financial Services Customer Service Customer Service - General 1-4 Years Experienced Employee • Process Credit card dispute/Fraud for Customers and provide resolutions • Transfer data from company system to Excel spreadsheet. Nov 2013 - Aug 2015 Service Desk Analyst (1 year 10 months) GENPACT PHILIPPINES | National Capital Reg, Philippines Industry Specialization Role Position Level Call Center / IT-Enabled Services / BPO Technical & Helpdesk Support IT Support/Helpdesk 1-4 Years Experienced Employee • Assist Wellsfargo employees on their access issues such as password and admin rights through active directory. • Assist Wellsfargo bank employees on troubleshooting bank types of equipment and computer hardware and software. • Send dispatch for hardware bank equipment repair through a ticketing system. Mar 2012 - Jun 2013 Service Desk Analyst (1 year 4 months) Logica Industry Specialization Consulting (IT, Science, Engineering & Technical) IT/Computer - Software Role Position Level System Analyst 1-4 Years Experienced Employee • Provided IT support/troubleshooting and creating incident report through a ticketing system • Provide admin/VPN access using Windows Active Directory, SAP and RSA May 2011 - Jan 2012 Technical Support Agent (9 months) 24/7 Customer Philippines Inc. Industry Specialization Role Position Level Call Center / IT-Enabled Services / BPO Technical & Helpdesk Support IT Support/Helpdesk 1-4 Years Experienced Employee • Provided technical support for Time Warner cable internet subscribers. Mar 2010 - Dec 2010 Technical Support Agent (10 months) Teletech Customer Care Management Inc. Industry Specialization Role Position Level Call Center / IT-Enabled Services / BPO Technical & Helpdesk Support IT Support/Helpdesk 1-4 Years Experienced Employee • provide quality technical support to HP notebook users across the U.S. and Canada Oct 2007 - Feb 2009 Technical Support Representative (for HP Account) (1 year 5 months) Teletech Customer Care Management Inc. Industry Specialization Role Position Level Call Center / IT-Enabled Services / BPO Technical & Helpdesk Support IT Support/Helpdesk 1-4 Years Experienced Employee • provide quality technical support to HP notebook users across the U.S. and Canada. Accomplishment: Always gained Customer Satisfaction (CSAT) every month. Education 1999 Don Bosco Technical School Vocational Diploma / Short Course Certificate in Logistic/Transportation | Philippines Major CGPA 2001 Auto Mechanic 88.0 / 100.0 Technical Education Service and Development Authority ( TESDA ) Vocational Diploma / Short Course Certificate in Computer Science/Information Technology | Philippines Major CGPA Computer Technician 88.0 / 100.0