Darwin San Gabriel

Darwin Piad San Gabriel B68 Lot U5, Elisa Homes Subd., Molino 4, Bacoor, Cavite 4102- Date of Birth: July 04, 1985 Religion: Protestant Sex: Male Height: 5’ 7” Civil Status: Single Citizenship: Filipino Language/dialect: English/Filipino CAREER OBJECTIVE To be able to acquire and secure an employment in a company that would develop my knowledge and skills. To procure a role in a company that promotes job satisfaction and personal growth. WORK EXPERIENCES Position: SALESFORCE MANAGER August 2019 – Present Specialization: BPO/Call Center VXI GLOBAL HOLDINGS, Inc. SM Cyber Two, Jupiter cor Zodiac Streets Brgy. Bel Air Makati City, Philippines 1200 Job Description - Serve as primary system administrator for the VXI.Salesforce.com environment with 100+ users Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks Complete regular internal system audits and prepare for upgrades Position: GLOBAL REPORTING MANAGER June 2018 – August 2019 Specialization: BPO/Call Center VXI GLOBAL HOLDINGS, Inc. SM Cyber Two, Jupiter cor Zodiac Streets Brgy. Bel Air Makati City, Philippines 1200 Job Description - Responsible in reviewing business processes and make a variety of recommendations for improving efficiency and service. Actively monitor our company operations and make recommendations to executive management about enhancing business processes and company structure. Ensure that the team delivers Maintains systems by researching and resolving problems; maintaining system integrity and security. Position: OPERATIONS ANALYST November 2016 – June 2018 Specialization: BPO/Call Center Teleport Business Tech Solutions, Inc. 19th Floor, Three Cyberpod ETON Centris, Centris Walk EDSA cor Quezon Ave., Quezon City, Philippines 1101 Job Description - Work with the management team to identify opportunities to help increase profitability and develop specialized services for clients Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Position: JR. OPERATIONS ANALYST August 2013 – November 2016 Specialization: BPO/Call Center De Janeiro BPO Solutions 19th Floor, Three Cyberpod ETON Centris, Centris Walk EDSA cor Quezon Ave., Quezon City, Philippines 1101 Job Description - - Responsible for supporting operations by ensuring the smooth operation and execution of various reports, provide expertise to acquire, manage, manipulate, and analyze data and report results, and supply general assistance and support to the team. Responsible to doing in-depth analysis and reporting to help analyze and report on available data. Analyses historical data and provide guidance & advice to the business area Maintain the integrity and accuracy of all Operational reports. Develop graphs, reports, and presentations of project results Perform basic statistical analyses for projects and reports Position: REPORTS ANALYST Specialization: BPO/Call Center December 2011 – August 2013 7th Affiliated Computer Services (ACS, a Xerox company) Floor, OneEcom Center, Sunset Ave., SM Mall of Asia Complex, Pasay City, Philippines 1300 Job Description - Manage analytical and reporting projects of the Regional Team to ensure that reporting goals and deadlines are met. Design and development of databases, spreadsheets, and reports as requested by the hiring manager or regional team. Analysis and reporting of data from electronic data sources. Development and analysis of data for studies on quality performance, sales and marketing, management of call recording system and hierarchy along with success factors; program effectiveness; program planning and review. Defines problems, independently conducts research as necessary, formulates solutions, and makes recommendations. Undertakes fact-finding and analysis. Position: OPERATIONS ADMIN ASSISTANT December 2010 – December 2011 Specialization: BPO/Advertising/Creative Design Affinity Express Phils. Inc. – 4th Floor, Delta Bldg., UP Technohub, Commonwealth, Diliman, Quezon City, 1101 Philippines Job Description - Responsible for assisting operations in the day to day administrative tasks e.g., daily attendance, myHR processes, record keeping, orientation of new employees. - Ensures HR communications/memos are attended to promptly. - Provides Account Managers with the manpower capacity for the shift and the day. Position: OPERATIONS SUPPORT/REPORTS ANALYST February 2009 – December 2010 Specialization: BPO/Advertising/Creative Design Affinity Express Phils. Inc. – 4th Floor, Delta Bldg., UP Technohub, Commonwealth, Diliman, Quezon City, 1101 Philippines Job Description - Responsible for assisting operations and accounting departments in monitoring company productivity, quality, billing, and metrics reports. - Responsible also for development of reports and analysis of promotion data that will aid in efficient management and decision making. Position: PRODUCTION ASSISTANT/QUALITY ASSURANCE September 2007 – February 2009 Specialization: BPO/Advertising/Creative Design Affinity Express Phils. Inc. – 4th Floor, Delta Bldg., UP Technohub, Commonwealth, Diliman, Quezon City, 1101 Philippines Job Description - Understand job orders and production briefs, seeking clarification from or raising non-conformance notes with the client as needed prior to start of production work. - Monitor the production time and quality of each deliverable in collaboration with the Team Leader, requesting for assistance for specialized or additional quality checks as necessary. - Perform a last quality check on deliverables to ensure copy accuracy and faithfulness to the job order. - Produce production reports needed, learning the use of any document management system needed to provide these. Position: PROOFREADER/CONTENT ANALYST August 2006 – September 2007 Specialization: BPO/Publishing/Conversion SPi Technologies – Pascor Drive, Parañaque City Job Description - Responsible for the execution of all quality related actions of the project and ensuring that they are performed properly according to pre-defined processes and project requirements. - Perform file inspection in accordance with project requirements and quality standards. - Ensures that all procedures, instructions and processes in the department are followed in conformance with the existing quality system requirements Position: ACCOUNT ASSISTANT Specialization: Banking/Finance May 2006 – July 2006 Bank of Commerce South Super Highway Branch 8383 Dr. A. Santos Ave., Parañaque City Job Description - Responsible for assisting Branch Manager and Marketing Officer in the day to day administrative tasks. - Responsible also for assisting clients and target clients. TRAININGS/SEMINARS ATTENDED - Fundamentals of Oracle SQL April, 2015, UP Information Technology Development Center, Quezon City, Philippines - MS Excel 2013 Level 2 & 3 Train-the-Trainees August 16-18, 2010, Affinity Express Philippines, Inc, Quezon City, Philippines - The Philippine Six Sigma Conference August 4-5, 2010, Hotel Intercontinental, Makati City, Philippines - MS Excel 2007 Level 2 & 3 - MS Excel 2007 Level 1 October 9-10, 2009 – Edupro Learning Solutions, Makati City, Philippines June 24, 2009 – New Horizons Computer Learning Center, Makati City, Philippines SKILLS / QUALIFICATIONS - Salesforce Admin Tableau Desktop/Server - Creator/User Basic to Intermediate Knowledge in SAP Bob Web Intelligence Knowledge in Moxie Channels tool Knowledge in CISCO Unified Intelligence Knowledge in Talisma Database Knowledge in Windows Applications such as MS Excel, MS Word, MS Outlook, MS PowerPoint Knowledge in Basic Adobe Photoshop, Quark, Acrobat Reader, Crystal Report Able to operate Macintosh EDUCATION Tertiary: Bachelors of Science in Business Administration Major in Banking & Finance Dr. Filemon C. Aguilar Memorial College 2002 – 2006 Secondary: 1998 - 2002 Golden Gate Subd., Talon III, Las Piñas City Las Piñas National High School Tabon I, Sultana Road, Las Piñas City Primary: 1995 - – 1995 Daniel Fajardo Elementary School Brgy. D. Fajardo, Las Piñas City Aniban Central School Aniban, Bacoor, Cavite CHARACTER REFERENCES Mrs. Charm Artiaga Operation Support Manager - Affinity Express Phils. Inc. Cell. no. - Ms. Remie del Rosario Operation Support Supervisor - Affinity Express Phils. Inc. Cel. no. - Mr. Stephen Kyler Manliclic Operation Analytics Manager – Teleport Business Tech Solutions, Inc. Cell. no. -