Darwin Flores

DARWIN FLORES V I R T U A L A S S I S T A N T - PROFILE -live:.cid.d9a25c3517d29c60 A versatile virtual assistant skilled in legal, health, and e-commerce sectors, proficient in task management, administrative support, and industry navigation to optimize organizational efficiency. SKILLS Legal Assistant Customer Support EXPERIENCE SWEETJAMES LLP LEGAL ASSISTANT 2022 - 2024 Computer Literacy Intake Opener handles data entry, legal research, and documents Project Management Tools filingclaims for both parties involved Strong Communication Medical and Billing requesting medical and billing records for lien purposes HDM sending lien request for Health Insurances and request police report WAYFAIR US EDUCATION OUTREACH SUPPORT 2020 - 2022 Analyzing client's concerns thru chat and email BS ELECTRICAL ENGINEERING TIP Manila 1992 - 1995 TRAININGS GENERAL VIRTUAL ASSISTANT Evaluate before escalating a ticket to be created in a CRM tool Outreach and communicate with suppliers to address and resolve clients' concerns. WELLCARE HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE 2019 - 2020 2022 Analyzing clients' concerns thru chat and email phone. SHOPIFY VIRTUAL ASSISTANT Resolve product or service problems by clarifying the customer's 2022 complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution TMOBILE US CUSTOMER SERVICE REPRESENTATIVE 2018 - 2019