Darwin Diangkinay Ardinel

Hi,

I have 5 years of BPO experience. I started off my career as a MS Store CSR/Sales Support and helped our clients to increase orders by asking effective discovery questions to find out what the customers needed. I also performed tracking, cancellation, return and refund and other order related stuff. After that, I worked as a certified MS Surface Technical Support and got promoted as a Technical Lead. I've acted as the last resort
and provided support to level one agents for reported technical issues that they can no longer resolve with the use of client provided tools. I've also handled escalated cases relating to customers who have already used social media to share their bad experiences, customers who've threatened to file lawsuit against Microsoft and etc and have given them fair and just resolution with the cooperation of the committed clients. I am very grateful that these experiences helped me develop my skills and made me a better person.

Best Regards,