Darwin Belison

DARWIN BELISON 217 L Flores St. Lunsad Binangonan Rizal, Philippines - 1940 Mobile: - Email:-LinkedIn: https://www.linkedin.com/in/darwin-belison- Virtual Assistant who’s helping business owners increase their sales, leads, conversion rate and social media engagement within a month. ______________________________________________________________________________ AREAS OF EXPERTISE • Excellent English Communication Skills (both verbal and written/email) • Proficient Computer Skills (Microsoft Office/Word and Excel/Spreadsheets) • Experience in Keyword Research/SEO • Product Research/Product Listing • Social Media Management • Data Entry OTHER SKILLS • Can deliver and provide exceptional customer experience • The ability to analyze complex technical information • Can work and handle stress under pressure • Excellent problem solver • Detail Oriented _____________________________________________________________________________________ WORK EXPERIENCES 2020 - PRESENT SOCIAL MEDIA ADVISOR, CONCENTRIX • Responding/moderating positive posts from social media platforms (Facebook, Twitter, Instagram etc.) • Escalating negative/urgent posts (public and private messages) that has something to do with customer’s safety and experience. 2020 – 2021 ACCOUNT SUPPORT SPECIALIST/CUSTOMER SERVICE REPRESENTATIVE, CONCENTRIX • Outsourcing inbound/outbound that offers renewal of service for car insurance including upgrade/add-on service • Processing billing concerns (refund/dispute, complimentary service, promotions/discounts) • Handling customer complaints and escalation OCTOBER 2019 - DECEMBER 2019 (SEASONAL ACCOUNT) SALES ADVISOR (INBOUND), CONCENTRIX • Outsourced inbound calls that processing order taking meals • Offered special add-ons/upgraded set of order that comes with discounted price. • Inventory/searching on internal data system for available items with promo code and markdown price 2015 – 2019 COLLECTIONS SPECIALIST/SUBJECT MATTER EXPERT, CONCENTRIX • Inbound and outbound calls from credit card debtors • Collecting debts from 3 months and beyond credit card accounts • Processing settlement payment by negotiating on agreed discounted debt • Handled team from newbie agents and training them as well as taking escalated/sup calls APRIL 2014 – SEPTEMBER 2014 SALES REPRESENTATIVE/STOCK CLERK, SUYEN CORPORATION • Selling displayed items (garments, accessories and perfumes) • Responsible for inventory and stock management (replenishment, delivery and pullout items) EDUCATION 2010 - 2011 ICCT COLLEGES FOUNDATION INC, ASSOCIATE IN HOTEL AND RESTAURANT MANAGEMENT • Front Desk Administrative Duties • Housekeeping • Pastry Baking • Bartending • Cocktail Mixing • Coffee Mixing (using espresso machine) ADDITIONAL SKILLS & TRAININGS ATTENDED APRIL 2021 – MAY 2021 ASVA (AMAZON SELLER VIRTUAL ASSISTANCE-COURSE) • General (VA) Admin Tasks • Booking Appointments • Email Management • Calendar Management • Curating Content • Copy Writing • Blog Posting 2