Darshana Wijesekara

Customer support specialist with over 10 years of experience providing exceptional service and technical assistance for WordPress themes and plugins. Skilled at troubleshooting WordPress issues, providing detailed documentation and instructions, and resolving customer complaints. Strong communication and interpersonal skills developed through assisting a diverse customer base with varying levels of technical proficiency. Able to explain complex technical issues in easy to understand terms. Experienced with web technologies including HTML, CSS, PHP, MySQL. Continuously expands WordPress knowledge and stays up-to-date on new releases and features. Known for being patient, empathetic and dedicated to providing customers with positive experiences and resolutions. Seeking to leverage customer service expertise and deep WordPress knowledge to further grow skills and continue providing exemplary support.