Darryl Raymundo

Darryl Jedrick Granado Raymundo MOBILE: - ADDRESS: 46 J. Molina St Strip 70 Village Concepcion Uno, Marikina City. E-mail: - Career Profile: A critical-thinking individual with extensive background in efficient Client Services and Recruitment who has managed and supported multiple projects and initiatives with worldwide-known logos. Areas of Expertise: BPO Operations and Management Volume, Specialized and Executive hiring (End to End) Project Management Sharepoint Podio. US Real Estate and Financial background. Certified Interviewer for targeted selection. Certified passer for Coaching to Communicate and Coaching for results. Trained for AML and KYC. RELATED EXPERIENCE Associate Client Services Manager (IBM Business Services) (2020-Present) Stake holder management People Management Owner of the QA process and Recruiting Control points. Directly manage a team of 8 QA’s and supervise 12 Delivery managers. Senior Recruiter -Resource Solutions (Robert Walters Group) -) Managed and spearheaded the Philippine site launch of one of the biggest Fin-Tech companies in the world. Supporting and implementing the recruitment strategies of one of the biggest Pharmaceutical companies in the world. Handled end to end recruitment process from sourcing to onboarding. Handled the recruitment team on an interim basis, (7 Direct Recruiters and 5 Recruitment Coordinators). Managed attendance, performance and other tasks as needed. Managed relationship with stakeholders and vendors. Unit Manager – JP Morgan Chase, NA (2010--2018) Effectively manage a group of 15-20 people and provide daily coaching and feedback sessions to ensure that company goals and targets are met and exceeded. Consistent Top Manager for Philippine Site. Spearheaded projects that were top CSAT drivers for our customers. (CSAT Pillar) Locker allocation and Seat planning POC. Recruitment Senior Professional Handled end to end recruitment of volume, specialized and Managerial requisitions. Handled on a secondment basis the phone screening team which has 15 FTE’s, Facilitate distribution of leads and ensure that all leads are contacted and exhausted for possible show ups the following day. Part of project teams that handled KYP and KYB for the recruitment team which aims to stream line the onboarding of new hires to the recruitment team. (People Pillar) Member of pilot team to bring new business to our Philippine Global Service Center by doing a feasibility study of the availability of talent and the market value of such talent. (Partnering with a third party vendor.) Spearheaded the resizing of 2 LOB’s with less than 10% attrition (niche roles) Part of the team that hired talent for our Poland/EU service center mostly on the investment banking side. Handled the hiring of Corporate and Investment Banking roles which includes Hedge Funds, Trade Finance, Equity Fund Accounting. Handled the hiring of Business Underwriters for our Commercial and Business banking. Assigned as a relationship Manager to multiple Hiring Managers to be there subject matter experts and in facilitating meetings to provide updates on the hiring progress and also on updates in the recruitment processes. Successfully hired niche roles for our PGSC such as Data Scientists and Asset Wealth Management Specialists. APAC Customer Services -) Team Manager: Effectively manage 15-20 people to meet goals and targets set by the company and clients for a pioneer Singaporean account. NCO Group -) Technical Support Representative (XBOX Customer Support) Responsible for providing prompt, efficient, effective, safe and courteous technical help to customers regarding connectivity and hardware issues. Technical Lead Responsible for supporting Team Managers in hitting and exceeding client targets and goals. Subject Matter Expert Team Manager: Effectively manage 15-20 people to meet goals and targets set by the company and clients. Computer Skills MS Word, Power Point, Excel Reference: Available upon request.