Darryl Ignalague

DARRYL IGNALAGUE Virtual Assistant | Customer Support | Recruitment | Medical I have delivered outstanding administrative assistance and customer service across diverse environments, encompassing email, chat, phone, and technical support, as well as data entry, sales, and order processing. I am passionate about staying updated with the latest trends and services to offer the best support to my clients. WORK EXPERIENCE AND TRAININGS INTENSIVE MEDICAL BILLING TRAINING & CERTIFICATION EDUCATION International Culinary Arts Institute for Culinary Arts - De La Salle -Bacolod - Bachelor of Science in Nursing University of St. La Salle - Bacolod- - SKILLS AND TOOLS Productivity Suites: Google Workspace (Gmail, Drive, Docs, Sheets, Slides) Microsoft Office Communication & Collaboration Tools: Slack Zoom Microsoft Teams Loom Project and Task Management: ClickUp Monday.com Survey Sparrow Jotform Content Snare Go High Level Customer Relationship and Support Tools: Hubspot Zoho Freshdesk Zendesk Chatwoot Marketing and Sales Tools: Kajabi InfusionSoft ManyChat Intercom Content and Design Tools: Canva Capcut Other Productivity and Organizational Tools: Notion Koji Wix LinkedIn ZYX VIRTUAL SOLUTIONS - OCTOBER 2025 Patient Demographics Entry: Enter and maintain accurate patient and insurance information. Insurance Verification: Confirm eligibility, benefits, and coverage details before services. Authorizations & Referrals: Coordinate pre-authorizations and manage referral processes. Claims Submission & Denial Management: Submit claims, correct rejections, and resolve denials. Payment Posting & Reconciliation: Record payments and reconcile financial discrepancies. Claim Status & A/R Follow-Up: Monitor claims and follow up on unpaid balances. Credentialing: Verify provider credentials and maintain payer compliance. EMR/EHR & Practice Management Systems: Proficient in using Practice Fusion, WRS Health, and Dolphin PMS for patient data management, charting, and administrative workflows. PATIENT ASSOCIATE FUNCTION HEALTH August 2024 - June 1, 2025 Coordinate and manage comprehensive health monitoring through Function Health, including scheduling yearly and midyear advanced diagnostic tests based on individual health variables. Verify proper specimen collection protocols and identify discrepancies in lab data to ensure quality assurance and accuracy. Liaise with laboratory personnel to confirm availability of testing materials and advocate for system improvements to enhance data accuracy and client experience. Analyze lab results in collaboration with functional medicine specialists to develop personalized wellness and health optimization strategies. Maintain a structured supplement regimen to support immune function and promote long-term health. RECRUITMENT MANAGER AND OPERATIONS ASSISTANT AUGURY HEALTHCARE INC May 2022 - August 2024 Review nursing applicants’ resumes to verify qualifications, experience, and licensure, and follow up to ensure all documentation and requirements are complete. Manage the onboarding process to ensure a smooth transition for new nursing hires, coordinating with relevant departments as needed. Assist with executive administrative tasks, including scheduling meetings with clients to support recruitment operations and align business plans. Post and manage job advertisements on platforms such as Indeed, Wix, and WhatsApp to attract qualified nursing candidates. Negotiate employment terms, finalize placements, coordinate interviews, and maintain accurate recruitment records to ensure compliance and successful hiring outcomes. ADMIN ASSISTANT, CUSTOMER SUPPORT, SOCIAL MEDIA MANAGER JAY SHETTY ONLINE COACHING SCHOOL May 2019 - May 2022 Manage student inquiries and provide access to course materials via email and chat for a smooth learning experience. Utilize email marketing strategies to engage students and keep them informed about updates and resources. Handle emails, calendars, and appointments for executives and team members, ensuring effective communication and scheduling. Resolve billing and technical issues promptly to maintain seamless service for students and clients. Onboard new students by guiding them on essential tools and platforms for course access. Create engaging content designs and videos, and respond to queries in the private Facebook community to foster support. Perform data entry, document preparation, file organization, and assist with creating and editing documents, spreadsheets, and presentations. Coordinate meetings, travel arrangements, event planning, and provide due diligence, corporate, and compliance-based services to support business operations. CSR (TELETECH BACOLOD) SOLUTRAN December 2018 - April 2019 Extensive experience as a Customer Support Specialist for healthcare benefits. Assisted individuals in understanding their coverage and benefits. Guided customers through claims processing and issue resolution. Excelled at explaining complex insurance terms in clear, simple language. Maintained accurate records for each customer interaction and transaction. Consistently ensured high levels of customer satisfaction. Demonstrated strong communication and problem-solving skills. Completed ongoing industry training to remain informed about the latest healthcare and insurance changes. INSURANCE SUPPORT & TECH SUPPORT (TELEPERFORMANCE) EPSON PRINTERS, AND WELL CARE HEALTH INSURANCE July 2017 - October 2018 Experience as a Technical Support Specialist for Epson Printers and Scanners, providing comprehensive customer assistance. Diagnosed and resolved a wide range of technical issues for printing and scanning products. Maintained up-to-date product knowledge to deliver accurate troubleshooting and support. Documented all customer interactions and solutions for quality assurance and follow-up. Supported the WellCare Medical Insurance account by addressing customer insurance queries and clarifying policy terms. Resolved claims issues and guided customers through insurance processes. Ensured accurate and thorough documentation of all interactions and resolutions. Roles demanded strong communication, effective problem-solving, and a commitment to delivering high customer satisfaction. CSR / TECH (TRANSCOM PHILIPPINES) BILLING AND TECHNICAL SUPPORT WITH COMCAST CABLE ACCOUNT June 2016 - December 2016 Experience as a Technical Support Tier 3 Specialist with TimeWarner Cable, handling complex and escalated issues involving cable, internet, and phone services. Performed in-depth system diagnostics and employed advanced troubleshooting methods to resolve technical problems. Maintained extensive knowledge of the company’s systems and technology platforms. Communicated complex technical information clearly and effectively to customers. Collaborated with lower support tiers and engineering teams to ensure thorough problem resolution. Documented detailed case notes and solution steps for each interaction. Consistently met or exceeded key performance metrics. Assisted in training and mentoring lower-tier support staff, contributing to team knowledge and efficiency. TECH SUPPORT (CONVERGYS) TECHNICAL SUPPORT TIER 3 WITH TIMEWARNER CABLE June 2016 - December 2016 Handled billing and technical support for Comcast Cable, resolving issues with billing, cable, internet, and phone services. Managed billing adjustments and account changes. Used advanced troubleshooting to fix technical problems. Maintained clear communication and accurate documentation. Met performance goals and contributed to team success.