Darrene Yvonne Langgam

DARRENE YVONNE M. LANGGAM Contact No.: - E-mail Address:-Home Address: Unit L Alano Compound E. Rodriguez St. Moonwalk, Paranaque Metro Manila Objective To apply for any non-voice position where I can further enhance and utilize my skills and experiences. Work Experiences WRS Health Billing Service Representative Online Job July 1, 2013 – June 30, 2016 SPi Global CRM Quality Assurance Specialist Bagacay, Dumaguete City May 1, 2012 – August 31, 2013 Account: SPi Healthcare SPi Global CRM Customer Service Representative II Bagacay, Dumaguete City February 2011 – April 2012 Account: SPi Healthcare Convergys Customer Service Representative II Banawa, Cebu City August 2010 – January 2011 Account: Sprint Wireless (Sales) Teletech Customer Service Representative I Calindagan, Dumaguete City Negros Oriental July 2008 – August 2010 Account: Wellpoint West – Anthem Blue Cross CA Skills and Abilities Computer Skills  Proficient in Word Processing, Internet, Spreadsheets and E-mail Data/Information Skills  record facts  check information for accuracy  pay attention to details  locate answers, gather information  calculate or compute  evaluate  research and write reports Customer Service Skills  speaks clearly  patient  polite  expert in building rapport  knows how to listen and understand where people are coming from  can multitask – can talk and type at the same time  quick thinker Journalism Skills  writes news, feature, opinion, fiction, editorial, etc articles  experienced researcher and interviewer  beats deadline  accustomed to work in a fast-paced environment Verbal/communication skills  speaks fluent English  clearly express myself  talk easily with others  logical  write clear and concise reports  work well with others Educational Background Bachelor of Arts in Mass Communication (ABMC) Negros Oriental State University Kagawasan Ave. Dumaguete City Negros Oriental SY- Dumaguete City High School (DCHS) Calindagan, Dumaguete City SY- South City Elementary School (SCES) Mangnao, Dumaguete City SY-